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"Unspecified Error" when trying to save journals

3041086
3041086 Member Posts: 28
edited Sep 14, 2016 2:36PM in Financial Consolidation

Hi All,

I am getting an error when I try to make a new journal entry and saving it. When I went to check the Manage Journal Periods I can see that the month says "Unopened" but when I try to open the month I am getting the same "Unspecified Error" message.

Anyone know a reason why this is occuring? For background sake the period was recently loaded, through HFM load process, from the production application.

Sincerely,

G

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3041086

Answers

  • Vikram VK
    Vikram VK Member Posts: 1,204
    edited Sep 14, 2016 11:38AM

    May be the parent or top level would be lock. Pull then in the data grid then see whether it is locked then unlock it.

    Review below document which might help you.

    "Cannot lock data because the validation account is not zero" when trying to lock a parent entity (Doc ID 1314837.1)

    Thanks.

    3041086
  • beatriceS
    beatriceS Member Posts: 80
    edited Sep 14, 2016 2:20PM

    Do you have more info message in the Consolidation Administration -> System message ?

    Are you sure your access are correct to open period ?

    3041086
  • 3041086
    3041086 Member Posts: 28
    edited Sep 14, 2016 2:33PM

    Hi Vikram,

    The period in the data grid for the month is unlocked.unspecified error.PNG

    That is the error I am receiving.

    I was able to pull the log of the issue in the HFM Error Log and here it is:

    System Message Summary

    One or more errors occurred during processing of command.

    System Message Details

    Error Reference Number: {9CAF0AEE-54D1-476C-922E-D662CB9B2C8D} Num: -2147217900; User: Type: 0; DTime: 9/14/2016 10:16:24 AM; Svr:XXXX; Application: XXXX

    File Error List

    File: CHsvJournals.cpp Version: 11.1.2.2.000.3609 Line: 431 Error: (-2147217900)(0x80040E14)(One or more errors occurred during processing of command.)

    File: CHFMwManageJournals.cpp Version: 11.1.2.2.000.3609 Line: 1484 Error: (-2147217900)(0x80040E14)(One or more errors occurred during processing of command.)

    XML Error String

    <?xml version="1.0" ?>

    <EStr>

        <Ref>{9CAF0AEE-54D1-476C-922E-D662CB9B2C8D}</Ref>

        <User></User>

        <DBUpdate>100520360</DBUpdate>

        <ESec>

            <Num HEX=0x80040E14>-2147217900</Num>

            <Description Src=ADO>One or more errors occurred during processing of command.</Description>

            <Type>0</Type>

            <DTime>9/14/2016 10:16:24 AM</DTime>

            <Svr>KDCPSHFM02</Svr>

            <File>CHsvJournals.cpp</File>

            <Line>431</Line>

            <Ver>11.1.2.2.000.3609</Ver>

            <DStr></DStr>

            <ExErr></ExErr>

        </ESec>

        <ESec>

            <Num HEX=0x80040E14>-2147217900</Num>

            <Description Src=ADO>One or more errors occurred during processing of command.</Description>

            <Type>0</Type>

            <DTime>9/14/2016 10:16:24 AM</DTime>

            <Svr>KDCPSHFM01</Svr>

            <File>CHFMwManageJournals.cpp</File>

            <Line>1484</Line>

            <Ver>11.1.2.2.000.3609</Ver>

            <DStr></DStr>

            <ExErr></ExErr>

        </ESec>

    </EStr>

  • 3041086
    3041086 Member Posts: 28
    edited Sep 14, 2016 2:36PM

    Hi beatrice,

    Yes, I have admin access the the application.

    Please see my post above with the error description from the log.

    Thanks for any input you may have.

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