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RPC server is unavailable error

3041086
3041086 Member Posts: 28
edited Jun 28, 2017 3:17PM in Financial Consolidation

Hi All,

I am receiving an error when I am using a process management grid to reject entities. Below are snapshots of the error message: RPC error 1.png

RPC error 2.png

What could be the underlying cause of the RPC error? I tried restarting services because I believed it to be a communication issue the application had with the data servers but the restarting services didn't fix the error. Thank you for your help!

Regards

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3041086

Best Answer

  • Jeo123
    Jeo123 Member Posts: 515 Gold Badge
    edited Jun 28, 2017 2:18PM Answer ✓

    Not sure what you mean by Delete entities, but it's interesting that you mention process control.

    I remember running into an issue there when I had applied a filter(such as review level 1 or lower) and then switched to a Period View of All.  It can't filter unless it's in single period view, but it tries to retain the filter causing an error.  I can't remember exactly how I resolved it, but I seem to recall it crashed the datasource and I had to recycle services after doing that.

    I'd suggest trying to find out if that's what's going on here.  I also avoid those filters out of caution now.

    30410863041086

Answers

  • Vikram VK
    Vikram VK Member Posts: 1,204
    edited Jun 28, 2017 12:22PM

    Are you saying that after recycle of HFM Services you are still getting the same issue because RPC errors comes when HFM process are still running at the same time HFM services are stopped.

    In Metalink you will find tons of information about this error and remedies, I am pasting few of them for you.

    How to Manually Remove Incorrect Hyperion Financial Management (HFM) Clusters from Shared Services Registry (Doc ID 1936490.1)

    Hyperion Financial Management (HFM) Error “Could Not Get Application Parameter SESSION_DOCUMENT_MANAGER" (Doc ID 1623161.1)

    30410863041086
  • 3041086
    3041086 Member Posts: 28
    edited Jun 28, 2017 1:33PM

    Hi Vikram,

    Yes, after recycling the services I had the user retest the action and he was still receiving the error.

    services.PNG

    All the services are up and running. For some reason I am not able to view the links you provided. Would deleting the HFM clusters in the SS registry fix the solution? 

    Regards.

  • Vikram VK
    Vikram VK Member Posts: 1,204
    edited Jun 28, 2017 1:39PM

    No, don't delete anything until you find cause for it.

    The links which I have provided is to understand what all the reasons you may see this error. RPC server errors are pretty common and it shows for so many issues

    -Is all the users are getting same issue?

    -Did you happened to check in all the machine and other browsers?

    -Which version?

    -Apart from screenshot error, do you see any error in the HFM log files?

    Thanks.

    30410863041086
  • 3041086
    3041086 Member Posts: 28
    edited Jun 28, 2017 2:04PM

    Hi Vikram,

    to answer you questions:

    Yes all the users are experiencing this error when they try to delete enities from the process management grid.

    the HFM version is 11.1.2.3.700

    here are the errors found on the hfm.odl and HSVevent logs error logs.PNG

    Thanks and Regards

  • Jeo123
    Jeo123 Member Posts: 515 Gold Badge
    edited Jun 28, 2017 2:18PM Answer ✓

    Not sure what you mean by Delete entities, but it's interesting that you mention process control.

    I remember running into an issue there when I had applied a filter(such as review level 1 or lower) and then switched to a Period View of All.  It can't filter unless it's in single period view, but it tries to retain the filter causing an error.  I can't remember exactly how I resolved it, but I seem to recall it crashed the datasource and I had to recycle services after doing that.

    I'd suggest trying to find out if that's what's going on here.  I also avoid those filters out of caution now.

    30410863041086
  • Vikram VK
    Vikram VK Member Posts: 1,204
    edited Jun 28, 2017 2:35PM

    Ok, when you have recycled the services, whether you have done IIS too?

    Thanks.

    3041086
  • 3041086
    3041086 Member Posts: 28
    edited Jun 28, 2017 3:17PM

    Thank you Joe and Vikram,

    The user is no longer experiencing the issue.

    With Regards

This discussion has been closed.