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HFM Services issue after fresh installation

JanGLi
JanGLi Member Posts: 650 Bronze Badge
edited Jul 24, 2017 7:55AM in Financial Consolidation

Hi,

HFM version 11.1.2.204

- We can't start services using start.bat script.

- We tried using weblogic console to start managed server and were able to start them.

- But in services.msc we can't see any of our services as running. We tried to access application and not able to access them.

- We have to start them manually in services.msc in order to access application. After a while the services status in services.msc is gone.

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Kindly guide what could be the issue or how can we set this problem.

Validate.bat doesn't show any error.

Regards

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Best Answer

  • JanGLi
    JanGLi Member Posts: 650 Bronze Badge
    edited Jul 24, 2017 7:55AM Answer ✓

    Found the issue guys.

    I was starting the services using the "start EPM system" icon and stopping the services using "stop EPM system" icon provided by Oracle after installing EPM system.

    When i tried starting and stopping using the script start.bat and stop.bat located on this location <EPM_ORACLE_INSTANCE>/bin/. Everything worked as it should be.

    I guess the icons provided by oracle isn't working as they are supposed to.... will try to fix them on my own.


    Regards and thanks for help guys.

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Answers

  • DeepFinder
    DeepFinder Member Posts: 349 Blue Ribbon
    edited Jul 18, 2017 7:24AM

    Hi JanGli,

    Plz provide info on below for further analysis

    1.Run validate.bat and check the report.

    2.Check the service logs

    3.DB connectivity

    JanGLi
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  • JanGLi
    JanGLi Member Posts: 650 Bronze Badge
    edited Jul 18, 2017 8:44AM

    1 - Validate.bat shows that everything is working fine.

    2 - Can you specify the location, which logs do i need to look at?

    3 - DB Connectivity is ok... as we are able to use our application, but we have to start services from services.msc

    Regards

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  • Vikram VK
    Vikram VK Hyperion Infrastructure Admin Kansas CityMember Posts: 1,204
    edited Jul 18, 2017 11:25AM

    For you sure you need to review logs what is going on as suggested by Madhu.

    Location of all the Hyperion Product log file is mentioned in below link:

    https://docs.oracle.com/cd/E57185_01/EPMTR/ch03.html

    Let us do know what you found in logs.

    Thanks.

    JanGLi
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  • 3194252
    3194252 HyderabadMember Posts: 50
    edited Jul 21, 2017 2:54AM

    Also check the state of services in weblogic server

    JanGLi
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  • JanGLi
    JanGLi Member Posts: 650 Bronze Badge
    edited Jul 24, 2017 7:55AM Answer ✓

    Found the issue guys.

    I was starting the services using the "start EPM system" icon and stopping the services using "stop EPM system" icon provided by Oracle after installing EPM system.

    When i tried starting and stopping using the script start.bat and stop.bat located on this location <EPM_ORACLE_INSTANCE>/bin/. Everything worked as it should be.

    I guess the icons provided by oracle isn't working as they are supposed to.... will try to fix them on my own.


    Regards and thanks for help guys.

    · Share on TwitterShare on Facebook
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