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HFM Services issue after fresh installation

JanGLi
JanGLi Member Posts: 650 Bronze Badge
edited Jul 24, 2017 7:55AM in Financial Consolidation

Hi,

HFM version 11.1.2.204

- We can't start services using start.bat script.

- We tried using weblogic console to start managed server and were able to start them.

- But in services.msc we can't see any of our services as running. We tried to access application and not able to access them.

- We have to start them manually in services.msc in order to access application. After a while the services status in services.msc is gone.

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Kindly guide what could be the issue or how can we set this problem.

Validate.bat doesn't show any error.

Regards

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Best Answer

  • JanGLi
    JanGLi Member Posts: 650 Bronze Badge
    edited Jul 24, 2017 7:55AM Answer ✓

    Found the issue guys.

    I was starting the services using the "start EPM system" icon and stopping the services using "stop EPM system" icon provided by Oracle after installing EPM system.

    When i tried starting and stopping using the script start.bat and stop.bat located on this location <EPM_ORACLE_INSTANCE>/bin/. Everything worked as it should be.

    I guess the icons provided by oracle isn't working as they are supposed to.... will try to fix them on my own.


    Regards and thanks for help guys.

Answers

  • DeepFinder
    DeepFinder Member Posts: 349 Blue Ribbon
    edited Jul 18, 2017 7:24AM

    Hi JanGli,

    Plz provide info on below for further analysis

    1.Run validate.bat and check the report.

    2.Check the service logs

    3.DB connectivity

    JanGLi
  • JanGLi
    JanGLi Member Posts: 650 Bronze Badge
    edited Jul 18, 2017 8:44AM

    1 - Validate.bat shows that everything is working fine.

    2 - Can you specify the location, which logs do i need to look at?

    3 - DB Connectivity is ok... as we are able to use our application, but we have to start services from services.msc

    Regards

  • Vikram VK
    Vikram VK Member Posts: 1,204
    edited Jul 18, 2017 11:25AM

    For you sure you need to review logs what is going on as suggested by Madhu.

    Location of all the Hyperion Product log file is mentioned in below link:

    https://docs.oracle.com/cd/E57185_01/EPMTR/ch03.html

    Let us do know what you found in logs.

    Thanks.

    JanGLi
  • 3194252
    3194252 Member Posts: 50
    edited Jul 21, 2017 2:54AM

    Also check the state of services in weblogic server

    JanGLi
  • JanGLi
    JanGLi Member Posts: 650 Bronze Badge
    edited Jul 24, 2017 7:55AM Answer ✓

    Found the issue guys.

    I was starting the services using the "start EPM system" icon and stopping the services using "stop EPM system" icon provided by Oracle after installing EPM system.

    When i tried starting and stopping using the script start.bat and stop.bat located on this location <EPM_ORACLE_INSTANCE>/bin/. Everything worked as it should be.

    I guess the icons provided by oracle isn't working as they are supposed to.... will try to fix them on my own.


    Regards and thanks for help guys.

This discussion has been closed.