Forum Stats

  • 3,838,817 Users
  • 2,262,400 Discussions
  • 7,900,761 Comments

Discussions

HFM 11.1.2.4 ConfigTool Error

2900201
2900201 Member Posts: 6
edited Apr 19, 2018 1:12PM in EPM System Infrastructure

Hi all,

I encounter an error when I going to re-configuring my HFM 11.1.2.4 foundation server.

It is fine to config the Hyperion Foundation objects like "Config Common Setting" and "Config Database".

But there is an error occurred when started the process "Deploy to Application Server".

There is a pop-up window saying "An unexpected error occurred and the application will have to shut down. Review the error log, correct the error condition and re-launch the application".

I reviewed the configtool.log but seems NO good hints for the error, please kindly help with the follows:

[EPMINS] [ERROR] [EPMINS-00001] [oracle.EPMINS] [tid: 17] [ecid: 0000M7tqtxs2nJK6yV7i6G1QbYjW000003,0:1] [SRC_CLASS: com.hyperion.hit.wizard.Wizard] trace: Unexpected error:[[

java.lang.NullPointerException

    at com.hyperion.hit.tool.deploy.utils.UIPortUtil.resetData(UIPortUtil.java:320)

    at com.hyperion.hit.tool.deploy.utils.UIPortUtil.<init>(UIPortUtil.java:94)

    at com.hyperion.hit.tool.deploy.utils.UIPortUtil.getInstance(UIPortUtil.java:55)

    at com.hyperion.config.wizard.DeploymentField.getAppServerDeploymentData(DeploymentField.java:330)

    at com.hyperion.config.wizard.DeploymentField.<init>(DeploymentField.java:73)

    at com.hyperion.config.wizard.impl.DeploymentForm.<init>(DeploymentForm.java:57)

    at com.hyperion.config.wizard.impl.DeploymentState.initializeBeforeShowOnNext(DeploymentState.java:62)

    at com.hyperion.hit.wizard.Wizard$NextClass.run(Wizard.java:572)

    at java.lang.Thread.run(Thread.java:662)

]]

Best regards,

Ivan

Tagged:

Answers

  • Krishna Kumar K P-Oracle
    Krishna Kumar K P-Oracle Member Posts: 420 Employee
    edited Mar 6, 2018 8:52AM

    Hi Ivan,

    Issue might me related to Shared Services Registry entry. You may check if any additional entry got created in the registry report. I suggest you to create a request with Oracle support to troubleshoot the issue.

    Thanks,

    KK

  • Sh!va
    Sh!va Member Posts: 1,035 Gold Badge
    edited Mar 6, 2018 9:37AM

    What is the reason for re-configure? Are you able to start your weblogic and login to it?

    Its looks like issue is with weblogic domain but need more research.

    Cheers!

    Sh!va

  • 2900201
    2900201 Member Posts: 6
    edited Mar 6, 2018 9:26PM

    Hi KK,

    I have read about the blog:

    https://epm-errors.blogspot.hk/2013/04/error-deploying-applications-in-config.html

    it also said it is related to the registry, so that I ran the Hyperion Registry Cleanup Utility, however it doesn't help.

    Thanks!

    Ivan

  • 2900201
    2900201 Member Posts: 6
    edited Mar 6, 2018 9:38PM

    Hi Sh!va,

    As we cannot access our workspace even though the services are shown in  "RUNNING" status in the Weblogic Console.

    We got the following message when we access the workspace:

    "Failure of server APACHE bridge: No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent."

    So that we would like to config our server.

    Thanks!

    Ivan

  • Sh!va
    Sh!va Member Posts: 1,035 Gold Badge
    edited Mar 7, 2018 5:20AM

    I was asking about weblogic login, not workspace.

    Can you check Foundation app server logs and let us know the error you getting.Can you clear all logs under config folder and also logs under EPMSystemR11 (can't remember exact location but diff logs generate for diff activities while configuration under this folder) folder. Run the process again and then check new logs at which point app deployment fails ?

    Cheers!

    Sh!va

  • user2084259
    user2084259 Member Posts: 12 Blue Ribbon
    edited Apr 17, 2018 3:17PM

    Hi, I'm getting the exact error code as the op is getting as well.

    I am following the instructions to apply the Hyperion Financial Reporting 11.1.2.4.708 patch (26822490) to the server and the post step:

    "7.    Use the EPM System configurator to redeploy the Financial Reporting Web Application.  If RA Framework, OHS, or IIS are installed on a separate host, it must be patched also."

    I launch the EPM System Configurator (all instances) > default instance name epmsystem1, then click Next > checkbox for only Reporting and Analysis - Deploy to Application Server, click Next > default Deploy Java web apps to existing domain, click Next > get ERROR, "An unexpected error occured and the application will have to shut down. Review the error log, correct the error condition and re-launch the application"

    I checked the config log file "D:\Oracle\Middleware\user_projects\epmsystem1\diagnostics\logs\config\configtool.log" and found the string below:

    [2018-04-17T13:36:03.656-05:00] [EPMINS] [ERROR] [EPMINS-00001] [oracle.EPMINS] [tid: 19] [ecid: 0000MBKt72d7y0P5yfc9yW1QpZso000009,0] [SRC_CLASS: com.hyperion.hit.wizard.Wizard] trace: Unexpected error:[[

    java.lang.NullPointerException

    at com.hyperion.hit.tool.deploy.utils.UIPortUtil.resetData(UIPortUtil.java:320)

    at com.hyperion.hit.tool.deploy.utils.UIPortUtil.<init>(UIPortUtil.java:94)

    at com.hyperion.hit.tool.deploy.utils.UIPortUtil.getInstance(UIPortUtil.java:55)

    at com.hyperion.config.wizard.DeploymentField.getAppServerDeploymentData(DeploymentField.java:330)

    at com.hyperion.config.wizard.DeploymentField.<init>(DeploymentField.java:73)

    at com.hyperion.config.wizard.impl.DeploymentForm.<init>(DeploymentForm.java:57)

    at com.hyperion.config.wizard.impl.DeploymentState.initializeBeforeShowOnNext(DeploymentState.java:62)

    at com.hyperion.hit.wizard.Wizard$NextClass.run(Wizard.java:572)

    at java.lang.Thread.run(Thread.java:662)

    Researching the error online, I found the blogspot epm-errors and ran the "registry-cleanup.bat". I reran the EPM System Configurator but still get the same error.

    I will also create an SR with support but I wanted to see if anyone here may be able to provide some help. Thanks.

  • SureshM-Oracle
    SureshM-Oracle Member Posts: 407 Employee
    edited Apr 18, 2018 8:29AM

    Did you check the registry report and validate all the Database connection details?

    Is the user part of local administrator group? Did this configuration went well earlier or is the first time you are running the configuration utility on this environment?

    Did you apply any EPM patches and then encountered with this error while running the configuration utility?

    '

    These article may help you to further troubleshoot with the issue:

    Doc ID 1546132.1 - Error: "An unexpected error occurred and the application will have to shut down." While Re-Configuring EPMA database

    Doc ID 1570293.1 EPM Configurator Error "An unexpected error occurred and the application will have to shut down"

    Doc ID 1546132.1 Error: "An unexpected error occurred and the application will have to shut down." While Re-Configuring EPMA database

  • user2084259
    user2084259 Member Posts: 12 Blue Ribbon
    edited Apr 18, 2018 11:10AM

    Did you check the registry report and validate all the Database connection details?

    A: Yes, generated the epm registry report and verified the connections

    Is the user part of local administrator group?

    A: Yes, user is part of local server adminstrator group

    Did this configuration went well earlier or is the first time you are running the configuration utility on this environment?

    A: Configuration ran fine for initial 11.1.2.4 installation (years ago) and any prior corresponding patches for Financial Reporting (Reporting and Analysis) up to 11.1.2.4.704

    *Currently attempting to install patch for Hyperion Financial Reporting 11.1.2.4.708 patch (26822490)

    Did you apply any EPM patches and then encountered with this error while running the configuration utility?

    A: This was the first patch ran on this server (Foundation server which includes FR and Shared Services). The patch completed successfully up to the step 7 which states to "Use the EPM System configurator to redeploy the Financial Reporting Web Application"

    Thanks for the article links but I attempted the solution steps and it did not help (and also the articles pertain to issues after the HFM patch).

    Please advise, thank you.

  • user2084259
    user2084259 Member Posts: 12 Blue Ribbon
    edited Apr 18, 2018 4:55PM

    A bit more info after a bit of digging, I noticed while comparing the configtool.log file between a date when the configtool ran successfully (2017-05-03) versus the point where it currently fails (2018-04-16) which is the step when it attempts "Parsing server FinancialReporting0..."

    [2017-05-03T11:13:36.877-05:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 25] [ecid: 0000LjF7Eqx7y0P5yfc9yW1P2Vpu00000F,0] [SRC_CLASS: com.hyperion.hit.tool.deploy.utils.UIPortUtil] trace: Parsing server AnalyticProviderServices0 on port 13080 and SSL port 13083 from registry

    [2017-05-03T11:13:36.882-05:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 25] [ecid: 0000LjF7Eqx7y0P5yfc9yW1P2Vpu00000F,0] [SRC_CLASS: com.hyperion.hit.tool.deploy.utils.UIPortUtil] trace: Parsing server FinancialReporting0 on port 8200 and SSL port 8243 from registry

    [2018-04-16T16:30:16.640-05:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 18] [ecid: 0000MBGNP0T7y0P5yfc9yW1QpHMN000003,0:1] [SRC_CLASS: com.hyperion.hit.tool.deploy.utils.UIPortUtil] trace: Parsing server AnalyticProviderServices0 on port 13080 and SSL port 13083 from registry

    [2018-04-16T16:30:16.750-05:00] [EPMINS] [ERROR] [EPMINS-00001] [oracle.EPMINS] [tid: 18] [ecid: 0000MBGNP0T7y0P5yfc9yW1QpHMN000003,0:1] [SRC_CLASS: com.hyperion.hit.wizard.Wizard] trace: Unexpected error:[[

    java.lang.NullPointerException

    at com.hyperion.hit.tool.deploy.utils.UIPortUtil.resetData(UIPortUtil.java:320)

    ....

  • Vikram VK
    Vikram VK Member Posts: 1,204
    edited Apr 19, 2018 1:12PM

    There is a conflict between your 1st post and last one.

    1st post - you mentioned that "Deploy to Application Server" is failed

    2nd update - In weblogic you mentioned that services are in "Running" status.

    If Deploy to Application Server is failed for Shared Services then in weblogic you won't be able to see Running status.

    -Assuming that "Deploy to Application Server" when doing this, did you stop the Foundation server? Whether you tried to configure on the same port number?

    -If you see in weblogic Foundation as Running status, can you check on Deployments (above menu bar of console) then do you see all the components are in Active state?

    Thanks.

This discussion has been closed.