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Faulty boot disk

Sergej Howeiler
Sergej Howeiler Member Posts: 7
edited Apr 4, 2018 10:58AM in ZFS Storage Appliance

Hello,

we have a Oracle ZFS Storage 7120 with running ZFS Storage Appliance 2011.04.24.3.0,1-1.19

The hardware overview shows that a boot disk is missing. The status of the entire system is not displayed as degraded.

pic1.jpg

There are also no active problems reported.

pic4.jpg

In the log, I found the following error message. Apparently it happened a long time ago.

pic5.jpg

I have checked the status via CLI. The second hard disk is marked with the status "cant_open"

pic3.jpg

This can also be seen in the system overview.

pic2.jpg

The system disks are configured with the profile "Mirrored". For me it means a RAID 1.

We replaced the faulty disk with exact same, but nothing happens. The system does not recognize the new hard disk.

Is there a way to reactivate the new hdd?

Do I have to take any further steps?

The storage run in produktive.

Unfortunately the storage is out of oracle support.

Thanks!

Regards

Sergej

Answers

  • Nik
    Nik Blocked Member Posts: 2,879 Bronze Crown
    edited Apr 4, 2018 7:51AM

    Hi.

       "Productive" and "out of support"  - is uncompatible state .

      Disk should be replaced. No additional steps required for activate disk.

      What mean " replaced the faulty disk with exact same" ?  Is it disk Sun/Oracle branded or not ?

      From my expirance this array check Vendor ID that return disk and  not accept another disk. Event in case you use disk same model but not branded.

    Also possible that it's problem with disk slot ( internal cable).

    Can you test new and old replaced disk at other system ?  Need any hardware that allow connect SAS disk.

    Regards,

      Nik.

  • Sergej Howeiler
    Sergej Howeiler Member Posts: 7
    edited Apr 4, 2018 9:36AM

    Hi Nik,

    It means the spare device is exactly the same model.

    WD500BLHXSUN500G is a SATA drive (not SAS). We can try to connect it on the normal PC.

    Regards

    Sergej

  • Sergej Howeiler
    Sergej Howeiler Member Posts: 7
    edited Apr 4, 2018 10:15AM

    The spare device is Sun/Oracle branded

    IMG_2512.JPG

  • Nik
    Nik Blocked Member Posts: 2,879 Bronze Crown
    edited Apr 4, 2018 10:58AM

    Hi.

    Remove bad disk.

    Reboot system.

    Try install new disk.

    In case it's not help, try test both disks ( old and new replacament) on general PC.

    In case disks will good - mean that you have problem with disks slot.

    Try replace internal SATA cable.

    Regards,

      Nik