Forum Stats

  • 3,769,805 Users
  • 2,253,023 Discussions
  • 7,875,211 Comments

Discussions

SR Oracle Support for Cloud

User511360-OC
User511360-OC Member Posts: 128 Blue Ribbon
edited May 18, 2018 1:26AM in Database Cloud Service

Hi,

How one must file service requests about cloud services to Oracle Support correctly ? There was "Oracle Compute Cloud Service" product previously, now not.

Evandro Lima-OracleDubbsNix

Best Answer

  • 3707934
    3707934 Member Posts: 1
    edited May 17, 2018 10:24AM Accepted Answer

    Hi, I am not sure what kind of issue you are facing. But if you have already an Oracle cloud account (paid) you should be able to create a SR with * Service Type: "Oracle Compute Cloud Service" from the Drop-Down list of more than 30 diifferent types

    Regards

    Mariana

    Evandro Lima-Oracle

Answers

  • 3707934
    3707934 Member Posts: 1
    edited May 17, 2018 10:24AM Accepted Answer

    Hi, I am not sure what kind of issue you are facing. But if you have already an Oracle cloud account (paid) you should be able to create a SR with * Service Type: "Oracle Compute Cloud Service" from the Drop-Down list of more than 30 diifferent types

    Regards

    Mariana

    Evandro Lima-Oracle
  • User511360-OC
    User511360-OC Member Posts: 128 Blue Ribbon
    edited May 18, 2018 1:26AM

    Thanks for reply. Yes, I also suspect that one must have paid account (as we did before) for support requests. Now we have free account btw.

    Evandro Lima-OracleDubbsNix
This discussion has been closed.