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Change in subject of Notification template does not reflect when notification gets triggered

Hi,
We are facing this issue while testing a couple of notifications which use an existing event. The notifications are triggered via a scheduled job.
The notification gets triggered for the very first time as per defined template. However when we modify the subject in the template, either of the below things happen:
1. The notification which gets trigered shows the previous subject line as is.
2. The notification template becomes non existent. There is no error observed, but the email is not received.
We are not sure if this is a bug or default behavior. But we need to have a solution because there are chances the subject lines will be different in production environments.
Any suggestions are welcome.
Thanks.
Answers
-
Hi ,
Which version of OIM are you seeing this issue ?Provide the BP details which is applied .
And the exact set of steps used for creating the custom template / subject line .
Thanks,
Srinath
-
Hi srinath,
I am using 11.1.2.3.0 OIM Suite version. There is no BP applied on it yet. But I am attaching the opatch details herein , incase you want to have a look.
The steps that I followed are:
1. OIM sysadmin console > Notifications > Create > entered Notification Name > Selected an existing event from Available Events > entered
Observed that everytime i have to modify anything , I have to create a new template , otherwise the change is not seen.
============================OPATCH DETAILS=============================================
Oracle Interim Patch Installer version 11.1.0.11.0
Copyright (c) 2018, Oracle Corporation. All rights reserved.
Oracle Home : /opt/product/iam/Oracle/Middleware/Oracle_IDM1
Central Inventory : /opt/product/iam/Oracle/oraInventory
from : /opt/product/iam/Oracle/Middleware/Oracle_IDM1/oraInst.loc
OPatch version : 11.1.0.11.0
OUI version : 11.1.0.11.0
Log file location : /opt/product/iam/Oracle/Middleware/Oracle_IDM1/cfgtoollogs/opatch/opatch2018-07-19_12-49-28PM_1.log
OPatch detects the Middleware Home as "/opt/product/iam/Oracle/Middleware"
Lsinventory Output file location : /opt/product/iam/Oracle/Middleware/Oracle_IDM1/cfgtoollogs/opatch/lsinv/lsinventory2018-07-19_12-49-28PM.txt
--------------------------------------------------------------------------------
Installed Top-level Products (1):
Oracle IDM Suite 11.1.2.3.0
There are 1 products installed in this Oracle Home.
Interim patches (5) :
Patch 27037128 : applied on Tue Dec 05 06:19:10 GMT 2017
Unique Patch ID: 21688247
Created on 2 Nov 2017, 23:00:32 hrs UTC
Bugs fixed:
27037128
Patch 22915033 : applied on Mon Sep 25 10:45:54 BST 2017
Unique Patch ID: 21077031
Created on 6 Mar 2017, 03:00:16 hrs PST8PDT
Bugs fixed:
22915033
This patch overlays patches:
24927639
This patch needs patches:
24927639
as prerequisites
Patch 24921610 : applied on Mon Jul 10 09:55:18 BST 2017
Unique Patch ID: 21268583
Created on 12 May 2017, 07:13:33 hrs PST8PDT
Bugs fixed:
24921610
This patch overlays patches:
24927639
This patch needs patches:
24927639
as prerequisites
Patch 24927639 : applied on Mon Mar 20 23:00:57 GMT 2017
Unique Patch ID: 20925324
Created on 10 Jan 2017, 16:29:17 hrs PST8PDT
Bugs fixed:
21275339, 20709413, 20488456, 23239063, 24454057, 20255099, 20424362
24442680, 16063623, 24366755, 20689668, 21137925, 21034388, 20524755
22075761, 23295775, 21938007, 21211157, 20475592, 20541274, 22969384
20860916, 21938732, 16063754, 22964362, 21532202, 24471449, 22446828
18705367, 23316887, 21319918, 22827690, 22245599, 18635472, 22455314
20892756, 23729623, 23276882, 24744815, 23185967, 22018915, 22881138
21267780, 20309633, 21777201, 23316042, 18193512, 20730776, 20825443
23590171, 21021030, 23626645, 24391000, 20863982, 22061187, 21379041
16063356, 21203366, 21963485, 21877102, 21651051, 22818817, 20953589
22150399, 20328002, 20097227, 23733835, 22500047, 22929369, 21805807
23624096, 20626958, 21678784, 20764415, 24319701, 22221277, 20417471
20199902, 20716805, 20699815, 22247374, 20822965, 20801153, 21571621
22474362, 21445453, 22116533, 23322051, 21573655, 23625266, 22071231
22876007, 20378752, 24335236, 21880571, 21229120, 22637088, 21288258
24656133, 24717923, 21614229, 22288518, 21069725, 20327394, 22975438
16031158, 22552044, 21502653, 20216479, 22526906, 20820578, 21072088
22721501, 22202612, 22258989, 21960123, 20877582, 20930751, 21344824
21515490, 20762744, 20927398, 20787889, 20866344, 20274370, 17972797
20801731, 21445349, 20703665, 24934414, 21278945, 22161205, 21916157
20974561, 20718577, 23720592, 20216549, 21324220, 22699122, 20816213
20694423, 21796824, 20078727, 20864813, 23733236, 21119498, 24394204
23495909, 16063744, 20078565, 22766736, 20919035, 23738271, 21604627
22302761, 22525329, 21923194, 20866330, 21785321, 22717399, 18449663
22046562, 22331195, 23340356, 23198263, 23726672, 20735186, 21305308
21536413, 22977050, 21229691, 20901208, 21517627, 21811482, 25108275
20589083, 22781095, 22170828, 23091621, 20561521, 25171839, 22334711
24528702, 20649723, 22006620, 22299662, 22018489, 22856267, 21934392
21310180, 21773185, 23081924, 23169221, 22912475, 24406584, 21866962
21177299, 22261218, 24565133, 20972800, 23024411, 17773501, 20695308
21335538, 22664253, 22657067, 21202346, 20786009, 20956390, 21985906
22552476, 21794339, 21969751, 20771883, 24385619, 22283738, 21269040
22458505, 22006831, 20923899, 21947511, 21892457, 20278249, 24823769
20701142, 20216431, 24292770, 23340053, 21985284, 20765884, 22841877
21808690, 20851074, 21771586, 20343011, 21916535, 24563070, 22890679
20762688, 23199870, 22629016, 21425600, 21957728, 21682060, 22447195
24578228, 21095299, 20078286, 21811681, 22390959, 23723606, 23220998
21358934, 20964544, 22108302, 22292135, 22734453, 24503455, 21063072
21206346, 24601429, 24814813, 25050069, 23035006, 22675042, 21483566
21203315, 20975564, 22325137, 24468133, 20488530, 21792490, 22638684
22831138, 21307737, 22543346, 22107125, 16063641, 20470640, 22923914
22625631, 24605551, 21573534, 22236920, 24695490, 20631229, 21494462
22737203, 21124580, 21574968, 20873672, 22151194, 23421440, 23543937
21155379, 21831968, 20824745, 20786230, 21690822, 21259439, 20652122
23084686, 20816189, 23323179, 22577576, 20543741, 21883735, 23101715
22608297, 23601910, 23548790, 21238452, 20864548, 20474071, 21923391
20690202, 22240057, 22386519, 23221409, 20902312, 21125125, 23251246
Patch 21197325 : applied on Fri Sep 02 12:46:11 BST 2016
Unique Patch ID: 18996262
Created on 3 Jul 2015, 07:28:59 hrs PST8PDT
Bugs fixed:
21197325
--------------------------------------------------------------------------------
OPatch succeeded.
======================================================================================================
-
Might be a caching issue. Did you try Purge Cache utility or server restart?
On Thu, Jul 19, 2018, 7:16 AM community-admin <
-
Hi Philipp,
Yes tried both , doesn't work.
Observed that the issue is not only with subject , but with the body too. changes do not reflect.
It might be a caching issue. Are there any cache files that can be deleted manually?
TIA.
-
Observed that the issue is not only with subject , but with the body too. changes do not reflect.
For OOTB scheduled jobs , I think custom templates are not picked up and only the existing ones changes will be picked up . Reason being that the notification task code sets the template to default one.
From the details that you have provided I assume you are expecting a custom template to be picked up by the one of the ootb scheduled jobs . Is that right ?