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Change in subject of Notification template does not reflect when notification gets triggered

3338252
3338252 Member Posts: 5
edited Jul 31, 2018 3:46AM in Identity Manager

Hi,

We are facing this issue while testing a couple of notifications which use an existing event. The notifications are triggered via a scheduled job.

The notification gets triggered for the very first time as per defined template. However when we modify the subject in the template, either of the below things happen:

1. The notification which gets trigered shows the previous subject line as is.

2. The notification template becomes non existent. There is no error observed, but the email is not received.

We are not sure if this is a bug or default behavior. But we need to have a solution because there are chances the subject lines will be different in production environments.

Any suggestions are welcome.

Thanks.

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Answers

  • Srinath Menon-Oracle
    Srinath Menon-Oracle Posts: 6,291 Employee
    edited Jul 16, 2018 4:59AM

    Hi ,

    Which version of OIM are you seeing this issue ?Provide the BP details which is applied .

    And the exact set of steps used for creating the custom template / subject line .

    Thanks,

    Srinath

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  • 3338252
    3338252 Member Posts: 5
    edited Jul 19, 2018 8:15AM

    Hi srinath,

    I am  using 11.1.2.3.0 OIM Suite version. There is no BP applied on it yet. But I am attaching the opatch details herein , incase you want to have a look.

    The steps that I followed are:

    1. OIM sysadmin console > Notifications > Create > entered Notification Name > Selected an existing event from Available Events > entered

    Observed that everytime i have to modify anything , I have to create a new template , otherwise the change is not seen.

    ============================OPATCH DETAILS=============================================

    Oracle Interim Patch Installer version 11.1.0.11.0

    Copyright (c) 2018, Oracle Corporation.  All rights reserved.

    Oracle Home       : /opt/product/iam/Oracle/Middleware/Oracle_IDM1

    Central Inventory : /opt/product/iam/Oracle/oraInventory

       from           : /opt/product/iam/Oracle/Middleware/Oracle_IDM1/oraInst.loc

    OPatch version    : 11.1.0.11.0

    OUI version       : 11.1.0.11.0

    Log file location : /opt/product/iam/Oracle/Middleware/Oracle_IDM1/cfgtoollogs/opatch/opatch2018-07-19_12-49-28PM_1.log

    OPatch detects the Middleware Home as "/opt/product/iam/Oracle/Middleware"

    Lsinventory Output file location : /opt/product/iam/Oracle/Middleware/Oracle_IDM1/cfgtoollogs/opatch/lsinv/lsinventory2018-07-19_12-49-28PM.txt

    --------------------------------------------------------------------------------

    Installed Top-level Products (1):

    Oracle IDM Suite                                                     11.1.2.3.0

    There are 1 products installed in this Oracle Home.

    Interim patches (5) :

    Patch  27037128     : applied on Tue Dec 05 06:19:10 GMT 2017

    Unique Patch ID:  21688247

       Created on 2 Nov 2017, 23:00:32 hrs UTC

       Bugs fixed:

         27037128

    Patch  22915033     : applied on Mon Sep 25 10:45:54 BST 2017

    Unique Patch ID:  21077031

       Created on 6 Mar 2017, 03:00:16 hrs PST8PDT

       Bugs fixed:

         22915033

       This patch overlays patches:

         24927639

       This patch needs patches:

         24927639

       as prerequisites

    Patch  24921610     : applied on Mon Jul 10 09:55:18 BST 2017

    Unique Patch ID:  21268583

       Created on 12 May 2017, 07:13:33 hrs PST8PDT

       Bugs fixed:

         24921610

       This patch overlays patches:

         24927639

       This patch needs patches:

         24927639

       as prerequisites

    Patch  24927639     : applied on Mon Mar 20 23:00:57 GMT 2017

    Unique Patch ID:  20925324

       Created on 10 Jan 2017, 16:29:17 hrs PST8PDT

       Bugs fixed:

         21275339, 20709413, 20488456, 23239063, 24454057, 20255099, 20424362

         24442680, 16063623, 24366755, 20689668, 21137925, 21034388, 20524755

         22075761, 23295775, 21938007, 21211157, 20475592, 20541274, 22969384

         20860916, 21938732, 16063754, 22964362, 21532202, 24471449, 22446828

         18705367, 23316887, 21319918, 22827690, 22245599, 18635472, 22455314

         20892756, 23729623, 23276882, 24744815, 23185967, 22018915, 22881138

         21267780, 20309633, 21777201, 23316042, 18193512, 20730776, 20825443

         23590171, 21021030, 23626645, 24391000, 20863982, 22061187, 21379041

         16063356, 21203366, 21963485, 21877102, 21651051, 22818817, 20953589

         22150399, 20328002, 20097227, 23733835, 22500047, 22929369, 21805807

         23624096, 20626958, 21678784, 20764415, 24319701, 22221277, 20417471

         20199902, 20716805, 20699815, 22247374, 20822965, 20801153, 21571621

         22474362, 21445453, 22116533, 23322051, 21573655, 23625266, 22071231

         22876007, 20378752, 24335236, 21880571, 21229120, 22637088, 21288258

         24656133, 24717923, 21614229, 22288518, 21069725, 20327394, 22975438

         16031158, 22552044, 21502653, 20216479, 22526906, 20820578, 21072088

         22721501, 22202612, 22258989, 21960123, 20877582, 20930751, 21344824

         21515490, 20762744, 20927398, 20787889, 20866344, 20274370, 17972797

         20801731, 21445349, 20703665, 24934414, 21278945, 22161205, 21916157

         20974561, 20718577, 23720592, 20216549, 21324220, 22699122, 20816213

         20694423, 21796824, 20078727, 20864813, 23733236, 21119498, 24394204

         23495909, 16063744, 20078565, 22766736, 20919035, 23738271, 21604627

         22302761, 22525329, 21923194, 20866330, 21785321, 22717399, 18449663

         22046562, 22331195, 23340356, 23198263, 23726672, 20735186, 21305308

         21536413, 22977050, 21229691, 20901208, 21517627, 21811482, 25108275

         20589083, 22781095, 22170828, 23091621, 20561521, 25171839, 22334711

         24528702, 20649723, 22006620, 22299662, 22018489, 22856267, 21934392

         21310180, 21773185, 23081924, 23169221, 22912475, 24406584, 21866962

         21177299, 22261218, 24565133, 20972800, 23024411, 17773501, 20695308

         21335538, 22664253, 22657067, 21202346, 20786009, 20956390, 21985906

         22552476, 21794339, 21969751, 20771883, 24385619, 22283738, 21269040

         22458505, 22006831, 20923899, 21947511, 21892457, 20278249, 24823769

         20701142, 20216431, 24292770, 23340053, 21985284, 20765884, 22841877

         21808690, 20851074, 21771586, 20343011, 21916535, 24563070, 22890679

         20762688, 23199870, 22629016, 21425600, 21957728, 21682060, 22447195

         24578228, 21095299, 20078286, 21811681, 22390959, 23723606, 23220998

         21358934, 20964544, 22108302, 22292135, 22734453, 24503455, 21063072

         21206346, 24601429, 24814813, 25050069, 23035006, 22675042, 21483566

         21203315, 20975564, 22325137, 24468133, 20488530, 21792490, 22638684

         22831138, 21307737, 22543346, 22107125, 16063641, 20470640, 22923914

         22625631, 24605551, 21573534, 22236920, 24695490, 20631229, 21494462

         22737203, 21124580, 21574968, 20873672, 22151194, 23421440, 23543937

         21155379, 21831968, 20824745, 20786230, 21690822, 21259439, 20652122

         23084686, 20816189, 23323179, 22577576, 20543741, 21883735, 23101715

         22608297, 23601910, 23548790, 21238452, 20864548, 20474071, 21923391

         20690202, 22240057, 22386519, 23221409, 20902312, 21125125, 23251246

    Patch  21197325     : applied on Fri Sep 02 12:46:11 BST 2016

    Unique Patch ID:  18996262

       Created on 3 Jul 2015, 07:28:59 hrs PST8PDT

       Bugs fixed:

         21197325

    --------------------------------------------------------------------------------

    OPatch succeeded.

    ======================================================================================================

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  • Philipp Grigoryev
    Philipp Grigoryev Member Posts: 1,017 Gold Badge
    edited Jul 19, 2018 8:44AM

    Might be a caching issue. Did you try Purge Cache utility or server restart?

    On Thu, Jul 19, 2018, 7:16 AM community-admin <

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  • 3338252
    3338252 Member Posts: 5
    edited Jul 20, 2018 12:41AM

    Hi Philipp,

    Yes tried both , doesn't work.

    Observed that the issue is not only with subject , but with the body too. changes do not reflect.

    It might be a caching issue. Are there any cache files that can be deleted manually?

    TIA.

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  • Srinath Menon-Oracle
    Srinath Menon-Oracle Posts: 6,291 Employee
    edited Jul 31, 2018 3:46AM 
    Observed that the issue is not only with subject , but with the body too. changes do not reflect.

    For OOTB scheduled jobs , I think custom templates are not picked up and only the existing ones changes will be picked up . Reason being that the notification task code sets the template to default one.

    From the details that you have provided I assume you are expecting a custom template to be picked up by the one of the ootb scheduled jobs . Is that right ?

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This discussion has been closed.