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New User/DynID Setup Process For Managed DNS

Michael.R.Taylor-Oracle
Michael.R.Taylor-Oracle Posts: 255 Employee
edited Feb 5, 2019 4:11PM in Dyn Community

I am trying to set up a new user for Managed DNS. I created an ID for him in the Manage DNS portal (in "Manage Account" and "Manage Users". When he tries to log in, he gets a message that says he has to log in with an email address. He tried to set up a DynID but received a message that said "Sorry, login credentials invalid" and "Make sure you're using your DynECT Managed DNS credentials to begin enrollment". What are we missing/doing wrong?

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Originally Answered by RotBlitzEnsure that you followed this process:
https://help.dyn.com/how-do-i-get-a-dynid/See also https://help.dyn.com/dynid-portal/
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