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Im getting this message when tryn to login to the Reporting and Analytics web.
The users are active on EMC, I try to reset passwords but the message keep showing up.
have you checked, if the the user is active in "Reporting and Analytics"
Login to the portal with and check via Admin - Users- Portal.
Hi, i have the same problem, my user is Admin,
I also have the account of the Simphony implementer and it shows me the same message? How can I reinstated my account?
Run the following command against the COREDB
Update CORE_USERS set suspendedflag = 0 where userid = xxxx (xxxx is the userid for Admin)