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hi there i would like to ask why our IP address keep changing

8b3caa87-6b6c-40f3-a825-d18640c03781
edited Jul 23, 2019 7:13AM in Dyn Community

Dear Team,

we are facing some issue our Static IP address is keep changing can please help on this matter

Answers

  • Michael.R.Taylor-Oracle
    Michael.R.Taylor-Oracle Posts: 255 Employee
    edited Jul 5, 2019 1:50PM

    Hi @8b3caa87-6b6c-40f3-a825-d18640c03781, Our services are dynamic dns. If you do have a static ip, you will need to speak with your isp. If you are using a service like Remote Access to have a static hostname like hostname.dyndns.org then I would recommend taking a look at your update client and make certain that it is on and set properly. These can be either software based like the Dyn Update Client or hardware based like you might find in a router.

    If this doesn't help, please let us know and share more details to your networks configuration so we can further assist.

    Mike
    Oracle + Dyn

  • RotBlitz
    RotBlitz Member Posts: 149 Red Ribbon
    edited Jul 23, 2019 7:13AM

    If you have a static IP address, you must not run an update client - never.  Disable any update client you may be using.