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Unable to connect to internet using SGD's firefox

4057047
4057047 Member Posts: 2
edited Sep 2, 2019 12:17PM in Secure Global Desktop

Hello, I have problem when trying to use vm's browser to connect to the internet. It took a long time and said connection has timed out at the end. Does anyone know how to solve it? thank you

4057047

Answers

  • Jan-Oracle
    Jan-Oracle Member Posts: 122 Employee
    edited Sep 1, 2019 11:36AM

    This does not contain enough information to help. Where is the Firefox browser running? I assume SGD launches Firefox on a VM (what OS is on the VM). Does that VM have access to the internet?

  • 4057047
    4057047 Member Posts: 2
    edited Sep 1, 2019 11:20PM

    Hi,

    I was using firefox on a Linux VM. And here is the screen shot of the problem I am having.

    Screen Shot 2019-09-01 at 8.13.33 PM.png

    And below is the screenshot when I was accessing the network settings in the system setting option.

    Screen Shot 2019-09-01 at 8.12.28 PM.png

    How can I check the internet accessibility of the VM and how can I solve it if it cannot to the internet (I am a new hire and not sure how to set up the VM)? Thank you for your help.

  • Jan-Oracle
    Jan-Oracle Member Posts: 122 Employee
    edited Sep 2, 2019 12:17PM
    How can I check the internet accessibility of the VM and how can I solve it if it cannot to the internet (I am a new hire and not sure how to set up the VM)? Thank you for your help.

    Since I don't know how/where your VM is provisioned (cloud, VirtualBox, etc) I can't really help you. Your problem is not SGD related. You need to figure out how your VM is connected to the network (NAT, private IP, proxy required) and solve that issue to successfully connect out to the internet from your VM

    4057047