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Why can not my account sign up ？ I am trying the free Oracle Cloud Infrastructure Compute VMs
Why can not my account sign up ？ I am trying the free Oracle Cloud Infrastructure Compute VMs.But the account has been expired on 16-Oct-2019 5:30 AM IST . Hence I am not able to login as the account has been decommissioned
Your account has been disabled due to either tenant/user disable operation
Answers
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Timo Hahn Senior Principal Technical Consultant - Oracle ACE Director Member, Moderator Posts: 38,434 Red DiamondThe message is that your account has been closed. One reason is that this was a trial account that has expired and you have not converted this account into a paid account.
You should ask support for help. Nothing the community can do about this.
Timo
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But oracle said it is always free. I can not understand why my free use has expired
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Timo Hahn Senior Principal Technical Consultant - Oracle ACE Director Member, Moderator Posts: 38,434 Red Diamond
As I said, nobody from the community can help you. You have to ask this support.oracle.com.
Timo
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OK,thanks
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Same here, 3 tickets, all closed, no answer.
SHAME!
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Same happened to me, my 2 VMs were killed and I can't access my account.
That's very disturbing customer service-wise.
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I did gave up on the support...
If you find any solution please let me know.
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Same happened to me :(
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Same happened to me and I was still in the trial period - everything just stopped.
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I am sailing in the same boat too. I initially signed up for a free tier account, I upgraded to paid account 10 days before the expiry period. On the 27th of October, I received an email in my inbox with this message "The following services are suspended and access to these services is disabled." No other reason nor explanation was provided.
I escalated to OCI support, it took their support personnel 28 hours to respond with a simple message which read, "Your account has been disabled due to violation of Terms of Use". However, no other explanation was what is the exact violation.
I had 4 instances in my tenancy, all of them just disappeared, to top it up, I suffered data loss to an extend, lucky me as I have enabled remote backup via cron.