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Plugins OEM: 13.3.2.0.0 to use JET technology

VivaLaVida2019
VivaLaVida2019 Member Posts: 20 Red Ribbon
edited Feb 5, 2020 4:38AM in Enterprise Manager

Hi all ,

due to the fact that the Flash technology gets de-support in Enterprise Manager (EM) Cloud Control we have deployed the Plugin "Enterprise Manager for Oracle Database" Release 13.3.2.0.0 to our OMS and to the Management Agent (both of release 13.3.0.0.0) of our Acceptance environment. After doing that no data was displayed on page "Performance Hub" (ASH Analytics). We have installed the Patches 30316121 (Agent) and 30315223 (OMS) - now at least the situation has improved  a little bit:

- with Firefox neither the tab "Performance Home" nor the tab "Performance Hub (ASH Analytics/SQL Monitoring)" shows any data all

- with Google Chrome the tab "Performance Home" shows data, the tab "Performance Hub (ASH Analytics/SQL Monitoring)" shows no data all

- with IE 11 the tab "Performance Home" doesn't show any data all

- with IE 11 the tab "Performance Hub (ASH Analytics/SQL Monitoring)" shows data

Now I'm interested in the experiences you have made with the new JET technology and the depending Plugins: Are any of you are having an environment which is able to display all data with the new JET technology?

However the Flash technology of our browsers will get disabled - due to this we depend on the new JET technology to be able to visualize all data in a graphical matter.

Any help will be appreciated

best regards
Jan

jay-D

Best Answer

Answers

  • Venkata Thiruveedhi-Oracle
    Venkata Thiruveedhi-Oracle Posts: 590 Employee
    edited Nov 14, 2019 7:49AM

    Hi Jan,

    There are multiple issues which we have already filed and being worked internally. For that information you can verify the following document:

    EM 13c: Known Issues and Troubleshooting Performance Pages In EM 13.3 PG Release Due To JET (Doc ID 2580832.1)

    Regarding the IE11 issues not loading the Performance Home & Cluster Coherency Page, for both these issues, the fixes were included in next release of EM.

    For any scenarios you observe with respect to the JET changes, i would request you to bring to our notice through a Service Request so we can file a bug if it's a valid case after validating.

    Just for your reference,

    Note 2529591.1 : ANNOUNCEMENT: EM 13.3 PG Release

    Note 2422790.1 : EM13c : Does Enterprise Manager Cloud Control 13.3 Use Flash?

    Note 2580773.1 : Usage Of ASH Analytics In EM 13.3 PG Release

    Note 2528627.1 : EM 13.3 : Top Activity Page Not Available

    Note 2580832.1 : EM 13c: Known Issues and Troubleshooting Performance Pages In EM 13.3 PG Release Due To JET

    Best Regards,
    Venkat

    VivaLaVida2019
  • VivaLaVida2019
    VivaLaVida2019 Member Posts: 20 Red Ribbon
    edited Nov 15, 2019 2:10AM

    Hi Venkat ,

    I already have went through all your mentioned Doc ID's - however it looks to me that there is currently no solution available to display data with the JET technology in all involved tabs of Oracle Enterprise Manager. E.g. using Firefox or Chrome the tab "Performance Home" displays data, but there gets no data displayed in the tabs "ASH Analytics" and "SQL Monitoring". Using IE 11 the tab "SQL Monitoring" shows once in a while data in the tab "SQL Monitoring", but most often not. So for the moment it seems to me using the JET technology is some kind of compromise and a technology which is currently not stable and usable. The issue we have is that our IT offers only the Firefox browser without the flash technology - due to this we are not able to see data in some tabs. Before moving in PROD to the JET technology we will leave it like it is since the JET technology in the current state is not satisfying. When can the customers expect a solution which works as expected?

    best regards

    Jan

    jay-D
  • VivaLaVida2019
    VivaLaVida2019 Member Posts: 20 Red Ribbon
    edited Feb 5, 2020 4:38AM Accepted Answer

    Hi all ,

    since OEM release 13.4 is available - and this release should cover a fully functional JET technology - this thread can be closed.

    best regards

    Jan