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OEM 13c installing error

4117089
4117089 Member Posts: 8
edited Jan 6, 2020 7:59AM in Enterprise Manager

Hi All,

observed below error while installing OEM. Could you please advice on this

emctl log:-

2019-11-26 13:34:56,205 [main] DEBUG oms.CompressionUtil logp.251 - Zipping File: C:\APP\ORACLE\gc_inst\user_projects\domains\GCDomain\startManagedWebLogic_readme.txt

2019-11-26 13:34:56,205 [main] DEBUG oms.CompressionUtil logp.251 - Zipping File: C:\APP\ORACLE\gc_inst\user_projects\domains\GCDomain\startWebLogic.cmd

2019-11-26 13:34:56,205 [main] DEBUG oms.CompressionUtil logp.251 - Zipping File: C:\APP\ORACLE\gc_inst\user_projects\domains\GCDomain\startWebLogic.sh

2019-11-26 13:34:56,517 [main] DEBUG oms.ExportConfigOMSCmds logp.251 - Admin Server backup completed successfully

2019-11-26 13:34:56,517 [main] DEBUG oms.ExportConfigOMSCmds logp.251 - Export readme file is C:\APP\ORACLE\gc_inst\em\EMGC_OMS1\sysman\backup\plugins.list

2019-11-26 13:34:56,533 [main] DEBUG deploymentservice.EMPluginDeploymentUtil logp.251 - Version obtained from configmanager 13.3.0.0.0

2019-11-26 13:34:56,533 [main] DEBUG deploymentservice.EMPluginDeploymentUtil logp.251 - Unique OMS key obtained/generated = GCDomain#EMGC_OMS1#13.3.0.0.0

2019-11-26 13:34:56,533 [main] DEBUG deploymentservice.EMPluginDeploymentUtil logp.251 - Returning OMS GUID: 5905619290532E7B266CD4764BB1AD37

2019-11-26 13:34:56,533 [main] DEBUG inventory.EMPluginInventoryManager getAllPluginsDeployed.1158 - Fetching plugins for OMS 5905619290532E7B266CD4764BB1AD37

2019-11-26 13:34:56,549 [main] DEBUG inventory.EMPluginInventoryManager getAllPluginsDeployed.1177 - Obtained plugin for this oms: oracle.sysman.cfw:13.3.1.0.0

2019-11-26 13:34:56,549 [main] DEBUG inventory.EMPluginInventoryManager getAllPluginsDeployed.1177 - Obtained plugin for this oms: oracle.sysman.emas:13.3.1.0.0

2019-11-26 13:34:56,549 [main] DEBUG inventory.EMPluginInventoryManager getAllPluginsDeployed.1177 - Obtained plugin for this oms: oracle.sysman.si:13.3.1.0.0

2019-11-26 13:34:56,549 [main] DEBUG inventory.EMPluginInventoryManager getAllPluginsDeployed.1177 - Obtained plugin for this oms: oracle.sysman.db:13.3.1.0.0

2019-11-26 13:34:56,549 [main] DEBUG inventory.EMPluginInventoryManager getAllPluginsDeployed.1177 - Obtained plugin for this oms: oracle.sysman.xa:13.3.1.0.0

2019-11-26 13:34:56,549 [main] DEBUG oms.ExportConfigOMSCmds logp.251 - Backup is being written to file: C:\APP\ORACLE\gc_inst\em\EMGC_OMS1\sysman\backup\export.properties

2019-11-26 13:34:56,549 [main] ERROR oms.ExportConfigOMSCmds logp.251 - ExportConfig failed...

2019-11-26 13:34:56,549 [main] ERROR oms.ExportConfigOMSCmds logp.251 - ExportConfig Error: null

oracle.sysman.emctl.oms.OMSStateException

at oracle.sysman.emctl.oms.ExportConfigOMSCmds.processExportConfigOMS(ExportConfigOMSCmds.java:469)

at oracle.sysman.emctl.oms.ExportConfigOMSCmds.main(ExportConfigOMSCmds.java:251)

Cfmlogger_

INFO: oracle.sysman.top.oms:Executing command: cmd /c set NEED_EXIT_CODE=1&&C:\APP\ORACLE\omsmdlwr\bin\emctl.bat exportconfig oms -dir  C:\APP\ORACLE\gc_inst\em\EMGC_OMS1\sysman\backup

INFO: oracle.sysman.top.oms:Oracle Enterprise Manager Cloud Control 13c Release 3 

INFO: oracle.sysman.top.oms:Copyright (c) 1996, 2018 Oracle Corporation.  All rights reserved.

INFO: oracle.sysman.top.oms:                                                            Enter Enterprise Manager Root (SYSMAN) Password :                                                                       Enter Enterprise Manager Root (SYSMAN) Password :                                                             ExportConfig started...

INFO: oracle.sysman.top.oms:Backup directory is C:\APP\ORACLE\gc_inst\em\EMGC_OMS1\sysman\backup

INFO: oracle.sysman.top.oms:Machine is Admin Server host. Performing Admin Server backup...

INFO: oracle.sysman.top.oms:Error: null

INFO: oracle.sysman.top.oms:Operation Failed...Please check C:/APP/ORACLE/gc_inst/em/EMGC_OMS1\sysman\log\emctl.log for details

INFO: oracle.sysman.top.oms:ExportConfig failed.

SEVERE: oracle.sysman.top.oms:Export config of OMS failed.

INFO: oracle.sysman.top.oms:httpUploadPort: 4889

INFO: oracle.sysman.top.oms:httpsUploadPort: 1159

INFO: oracle.sysman.top.oms:JVMD status : true

INFO: oracle.sysman.top.oms:The plug-in Start Oracle Management Service has failed its perform method

INFO: Cfm.save() was called

INFO: Cfm.save(): 5 aggregate instances saved

INFO: done waiting for Action from 13:34:14.153

4117089

Answers

  • user10406411
    user10406411 Member Posts: 1
    edited Jan 2, 2020 12:09PM

    Bonjour

    J'ai eu exactement la même erreur et mon Windows Visual C++ 2010 était mal installé (ou pas complètement)

    Install the required Visual C++ package available for the specific version of MS Windows as follows:

    - Install Visual C++ 2010 Redistributable Package.

    For 64-bit systems: Visual C++ 2010 Redistributables (x64) from http://www.microsoft.com/en-us/download/details.aspx?id=14632

    Voici le document officiel Oracle sur ce problème

    EM 13c: Enterprise Manager 13c Cloud Control Installation or Upgrade on MS Windows Fails at Start Oracle Management Service with Error: The plug-in Start Oracle Management Service has failed its perform method (Doc ID 2263701.1)

  • Venkata Thiruveedhi-Oracle
    Venkata Thiruveedhi-Oracle Posts: 590 Employee
    edited Jan 3, 2020 12:17PM

    Hi,

    13.3 EM Version is supported on 5 versions of Windows,

    2016,2012 R2,2012,2008 R2,2008

    Please confirm if the supported Windows version is used for Installation. Generally we see this error if an Installation is attempted on an un-supported OS Version.

    Best Regards,
    Venkat

    4117089
  • 4117089
    4117089 Member Posts: 8
    edited Jan 6, 2020 5:18AM

    @Venkata

    Hi,

    Thanks for your response.Yes issue is still persists

    we are using windows server 2016

    pastedImage_0.pngpastedImage_1.png

  • Joerg.Sobottka
    Joerg.Sobottka Senior Consultant and Oracle Ace Member Posts: 596 Bronze Trophy
    edited Jan 6, 2020 7:00AM

    Do you run any of the Oracle Services with a virtual account or a domain account?

  • 4117089
    4117089 Member Posts: 8
    edited Jan 6, 2020 7:36AM

    Hi @Joerg.Sobottka

    I have created Oracle account as a Local Administrator. I used this account for OEM installation.

  • Joerg.Sobottka
    Joerg.Sobottka Senior Consultant and Oracle Ace Member Posts: 596 Bronze Trophy
    edited Jan 6, 2020 7:59AM

    Do you have given all the rights needed?

    From the documentation:

    If your Operating System is Microsoft Windows, then ensure that the following are complied with:

    1. The OMS user account has permissions and rights to act as part of the operating system, adjust memory quota for a process, replace process level token, and log on as a batch job. To verify whether the OMS user account has these rights, launch the Local Security Policy. From the Start menu, click Settings and then select Control Panel. From the Control Panel window, select Administrative Tools, and from the Administrative Tools window, select Local Security Policy. In the Local Security Policy window, from the tree structure, expand Local Policies, and then expand User Rights Assignment.
    2. The OMS user account has Read and Execute permission to run the batch job. This is a restriction from Microsoft. For more information on this restriction and to understand how to grant these permissions, access the following URL to Microsoft Web site:<a href="http://support.microsoft.com/kb/867466/en-us" style="color: #145c93;">http://support.microsoft.com/kb/867466/en-us</a>