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Unable to renew service!

edited Feb 5, 2020 5:23AM in Dyn Community

Unable to renew sevice

We tried to pay both with a card and through paypal, all the time the same error "Order ?????? has“ Failed ”

Please help with payment

Support does not respond ticket number 01192623


  • Michael.R.Taylor-Oracle
    Michael.R.Taylor-Oracle Posts: 255 Employee
    edited Feb 3, 2020 10:02AM

    Thank you for sharing your ticket number. Please note this is a user to user support forum and typically can not assist with issues such as a failed payment as you are experiencing. I will share your ticket number with the appropriate support teams who will follow up shortly.


    Oracle + Dyn

  • a3e0dcfa-ec4a-43b5-a306-7a1cf32bdbd9
    edited Feb 5, 2020 5:23AM

    Unfortunately, no responses to the ticket appeared, all services tied to the account fell off. There are no solutions ((They tried to pay the error again, all the same.

    Order 10525203 has been processed

    We are eager to have your business!

    Order 10525203 has “Failed” but you may repeat the checkout process if you believe there could've been error in your payment details.