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OPs Centre Agent Configuration Failure (EC 12C R4, solaris 11.4)

User_KS02L Member Posts: 11 Green Ribbon
edited Mar 12, 2020 10:21AM in Enterprise Manager Ops Center

Hi there.

Im experiencing and issue deploying the OPs Centre agent to one of my IO Domain hosts. The Agent does install but fails on configurations with the following


executing step : scn_agent

scn_agent Common Agent Container environment is OK

Configuring for a Virtualization Controller

Checking if the cacao scn-agent instance exists

creating cacao scn-agent instance

Unexpected return code [1] from command: [/usr/sbin/svcadm refresh -s svc:/application/management/common-agent-container-1:scn-agent].

Cannot register SMF service for instance: [scn-agent].

cannot create instance <scn-agent>


When i look in to things a little i see the svc:/system/sp/management:default service is in maintenance mode.

# svcs -xv svc:/system/sp/management:default

svc:/system/sp/management:default (Oracle Server Hardware Management Agent)

State: maintenance since Tue Mar 10 09:13:30 2020

Reason: Start method failed repeatedly, last died on Killed (9).



   See: /var/svc/log/system-sp-management:default.log

Impact: This service is not running.

The log file shows

"Could not open bmc device: Resource temporarily unavailable"

Now, interestingly enough, any interaction with the SP results in and error


# ipmitool -I bmc lan print

Could not open bmc device: Resource temporarily unavailable

Unable to connect on interface bmc

My other servers (with IODomains on) are fine, just this one seems to error. Any suggestions as im a little lost



  • Tedw-Oracle
    Tedw-Oracle Member Posts: 142 Employee
    edited Mar 10, 2020 11:38AM

    I would reset the system controller to start off with.  You can do that while the OS runs without any impact.  The command I usually run follows, but use the one appropriate to your machine:

    > reset /SP

    The next thing to do is to update your OCDoctor to the latest version.  A new version of OCDoctor (4.71) is now available for download, but it will not update automatically because of a couple bugs.

    To download for new installations:

    or existing installations, run:

    # /var/opt/sun/xvm/OCDoctor/ --update

    Note: If upgrading from v4.70 or earlier, due to bug 30652751, the --update option will not work over https. The workaround is to download to /var/tmp using a browser or wget.  The following example commands show a typical update using the download:

    # cd /var/opt/sun/xvm/OCDoctor

    # ./ --update --file /var/tmp/

    Once you have the latest OCDoctor, then check your system with:

    # --agent-prereq [--force]

    That should tell you what needs to be done for your agent to install.  If nothing there works or helps you figure it out, then open a SR.

    If this helps you solve the issue, please mark it that way.  We appreciate it.

    Thanks, Ted

  • User_KS02L
    User_KS02L Member Posts: 11 Green Ribbon
    edited Mar 12, 2020 9:10AM

    Hi there. Sorry for the delay replying.

    yeah, we did reset the Sp but to no avail so a ticket is now open with Oracle.

    Thanks for the response.


  • Tedw-Oracle
    Tedw-Oracle Member Posts: 142 Employee
    edited Mar 12, 2020 10:21AM

    Sounds like we are on the same page here.  Nice work, and thanks.