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Enterprise Manager 13.4 cannot download patch recommendations

Ben Wagner
Ben Wagner Member Posts: 12 Blue Ribbon
edited Jun 30, 2020 1:48AM in Enterprise Manager

Hi, my enterprise manager 13.4 cannot get patch recommendations.

Error message is:

Uncaught exception in command updateARUTables: HTTPClient.AuthorizationInfo.addBasicAuthorization(Ljava/lang/String;ILjava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/Object;)V

None of my jobs to get patches etc. are working since may 2020. Is there any big problem, and when will onlinepatching be available again?

Answers

  • Venkata Thiruveedhi-Oracle
    Venkata Thiruveedhi-Oracle Posts: 590 Employee
    edited Jun 30, 2020 1:48AM

    Hi,

    Enterprise Manager connection to MOS are failing with the following error since 5/1/2020 MOS maintenance:

    "Invalid JSON Response from My Oracle Support":

    DOWNLOAD_AND_RECOMMEND_SYSTEM_PATCH_JOB

    DOWNLOAD_CVU

    REFRESH_FROM_MY_ORACLE_SUPPORT_JOB

    OPATCH_PATCH_UPDATE_JOB

    REFRESH UPDATES FROM ORACLE

    OR

    User sees this error:

    "Error occurred when sending request to My Oracle Support"

    when a user sets the MOS Credentials in EM Console:

    menu: Setup > MOS > Set Credentials

    or

    Searches for a patch or creates a Patch Plan:

    menu: Enterprise > Provisioning and Patching > Patches and Updates

    Issue was analyzed through the following bug:

    Bug 31294163 - EM jobs fail with Invalid JSON Response from My Oracle Support

    The issue i now fixed.

    The patch# 31233849 is available for download from MOS for EM13.3 and EM13.4 RU2.

    Please review the document :

    Patch Now Available For Recent Changes to MOS That Disabled Enterprise Manager Online Connections (Doc ID 2678494.1)

    and there is a network requirement that the new URL https://oauth-e.oracle.com has to be opened in the network to facilitate the EM to MOS connections.

    EM 13.3 - Patch Available

    EM 13.4 RU2 - Patch Available

    Note: RU2 is the minimum expected patch on top of 13.4 before applying this MOS Patch# 31233849 .

    Further follow updates in this  (Doc ID 2678494.1)  for specific patch release information.

    Best Regards,

    Venkat