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Adding new host

790d4dfe-b86e-421e-9105-af86a4142ce5
edited Jul 15, 2020 4:10PM in Dyn Community

I have already s paid Dyn account, paid until Jan, 07, 2021

I tried yesterday to add another host but it asked to add to cart & asking me to pay for another year payment

Why ?

I am asking support to solve this issue & remove this item from the cart as long as my pro account is still active

Answers

  • Michael.R.Taylor-Oracle
    Michael.R.Taylor-Oracle Posts: 255 Employee
    edited Jul 15, 2020 4:10PM

    Hi @790d4dfe-b86e-421e-9105-af86a4142ce5,

    How many host names do you have already created? Your DNS Pro/Remote Access service allow for up to 30 host names per service pack. If you already have 30, then you would need to purchase an additional service pack in order to add the new one.

    You can remove the service from your cart by clicking on your cart via account.dyn.com and then "remove service" from it. It will not have an impact on your existing services you have paid for.

    Mike

    Oracle + Dyn