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Oracle AIA Business Process customization

Hi All, I need expert opinion about Oracle AIA for one of my Telco client. SI has informed client that the requirements such as to re-allocate resources, change port and equipment change cannot be implemented through Oracle AIA. Rationale for this stance is that Oracle AIA is meant for pre-built integration between Siebel and OSM in contrary to customized business processes.Can somebody please help me confirm if the stated is otherwise. Many Thanks!