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cannot connect by using dyndns.org but direct wan ip working

hi
i cannot connect by using dyndns.org but direct wan ip is working.
i refreshed wan ip address in dyndns.org site, still not working when i use the address instead of wan ip
Thank you in advance for the support
Mohiyuddin Kanakkayil
Answers
I'm from Hong Kong. Same problem.
As same as mine
Open a support ticket from within your account.
Ticket been opened 2 days ago but no any response yet