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Updating Policy Modelling Interview After Submission

Hi all,

We've created an interview in which the agents have indicated there are circumstances where they would like to be able to edit the data AFTER it has been submitted. From quick research, it doesn't appear possible by loading the same interview, however we have tested creating a copy of the interview and loading that from a Service Cloud workspace they access upon completing the initial interview. We map in the existing custom object data written from the first interview, etc.

Long story short: although it allows them to progress through the interview and seemingly update various fields, it doesn't seem to overwrite the existing data when mapping out.

Has anybody done this or have some suggestions?

Thanks in advance,




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