order payment always faild

User_Q9QDR

hello

i tried many times to place order since 3 months ago , but every time faild and shows this message

" Order 11362720 has been processed

We are eager to have your business!

Order 11362720 has “Failed” but you may repeat the checkout process if you believe there could've been error in your payment details.

i sned emails to [email protected] and [email protected] but no action .

please some one help .

Thanks