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Recovery account

Hi, I cannot log into my account Oracle Cloud. When I try to log in, I am told that the email or password is incorrect, but they were correct, I did not change them. I tried to reset, but it failed: the letter did not reach. Then I wrote to technical support and they already said that the account was stopped due to lack of resources Oracle or inactivity. but he was active by me, and I was operating under the Always Free program. Please help me restore my account, it is very dear to me.
Name Tenant: Mohooks
Answers
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Dear Sir/Madam,
I tried to register on your site for the free cloud use my email [email protected] but my account has been disabled two days later.
I'm sure I've input all my authenticate information and don't know why this happened.
Can you please help me out? Thank you very much.
Yours Sincerely,
Qiu RuiWen