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IP address not updating when setup on Hikvision NVR

User_CA5DR
User_CA5DR Member Posts: 1 Green Ribbon

Setup appears to be correct according to Hikvision support but the IP address will not update. I have 2 sites with the same problem. 2 different carriers and 2 different routers. Ports forwarded properly on both sites because once I know the external address, I can connect using the IP address.