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How can I get the PDB files for orageneric12.dll (version 12.1.0.2)

Hi,

I have a dump file on a client crash but I couldn't proceed with this dump file as it fails to load PDB files for orageneric12.dll (version 12.1.0.2). I couldn't find it in the installation location. How can I get this PDB file. please advice.

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