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Notify when a task is closed

Cris Rendon
Cris Rendon Member Posts: 1 Green Ribbon

Hello.

Is it possible to configure an alert that tells the incident owner that there is a pending task when an incident is going to be closed?

Disallow closing the incident and alert the assignee that they cannot close the incident because there is a task with a status other than finished.

Is it possible to do what I want with a configuration or does this involve customization of the application?

Thanks.