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Database suddenly went down with the below error

User_WZ8KA
User_WZ8KA Member Posts: 1 Red Ribbon

Our database version is Oracle 12.1.0.2.0


It went down with below error,

ORA-00700: soft internal error, arguments: [kskvmstatact: excessive swapping observed], [], [], [], [], [], [], [], [], [], [], []

Database suddenly went down with this error but it was up when we checked, Can anybody suggest us how we can move forward to avoid this?