The ShowMe command is not available in Word.

Ian G Clough

Hi,

I have just started seeing this error when attempting to open a word rule document.

Intelligent Advisor version 22B and Word Microsoft 365.

Any ideas on how I could resolve this.

Thanks Ian

Richard Napier

Hi @Elena Cavia Palacios , @James Woon - Monad

In my case in 22C, removing the October 16 release 370:

And replacing it with the November 6 (as in, a couple of days ago) release 373:

Caused the issue to disappear. So there has definitely been some work behind the scenes. I also noticed an Office update was installed on the 6th November on my machine.

I appreciate not everyone is on 22C on every environment so different results may occur elsewhere, but hats off to Oracle Intelligent Advisor team @Fiona Guy-Oracle for turning it around!

Fiona Guy-Oracle

Resolved - it looks like MS fixed it on their side, and Intelligent Advisor has been tweaked in 22D to avoid it being an issue in future. Please report any fresh issues.

Richard Napier

Hello Ian

Odd. I'm not aware of any command in the Word Template that corresponds to ShowMe. ShowWelcome, yes, but not ShowMe.

When that dialog displays, can you press Ctrl+Break and then Debug from the options that appear? You should get an idea of which Procedure or Module is the source of the code (PS Ctrl+Break on my laptop is Ctrl+Fn+B, but others may vary):

https://www.youtube.com/watch?v=UnSg7wC0oNg

Interested to find out...

Ian G Clough

Thank you Richard, a colleague pointed me at this:

Probably a recent auto-update to Word, I will try to revert to a previous version for a while.

Richard Napier

Hi Ian

Ah, sounds like you have some sort of add-on or Word VBA code that uses the old Office Assistant API. Happy days of the dancing paperclip / Merlin the Wizard and what have you. If you do find out which add-on it is, please let us know here!

Cheers

R

Karuna Naidu

we need to terminate word or excel from the task manager then it will start working.

Fiona Guy-Oracle

Looks like a MS update has gone awry. The Intelligent Advisor team are aware and are working on it with priority (our ref OZ-18673).

Richard Napier

Hi

Great news @Fiona Guy-Oracle that the team are working on a fix. In the meantime I was at least able to work on Word documents using this workaround.

1) Trigger the Error to Open Word

2) Go to the Project Folder using the shortcut button on the Project tab

3) Open the document from the Folder.

4) As the Ribbon gets loaded, the buttons work and I can write and validate rules:

https://www.youtube.com/watch?v=8RAgGsMT7FM

5) In some cases I've noticed that the I have to open the Developer tab and reattach the Template before the buttons work.

Whilst I appreciate it is a pain, for someone like me who cannot get enough of Oracle Policy Modeling and Word, I need my daily dose. Maybe it will allow others to do the same.

Cheers

Elena Cavia Palacios

Hi,

I can't open word's rules of any of my Oracle Policy Modeling projects.

I have tested from Project Folder using the shortcut button on the Project tab but Policy Modeling tab doesn't work.

Is it possible do it in another way? I can't devoloper my proyects now.

Thanks and regards

Richard Napier

Hi @Elena Cavia Palacios

Were you able to open the file and activate the Ribbon in Word manually?

Feel free to reach out to me here or on LinkedIn if you want to discuss.

Oracle are aware of the Microsoft issue that has caused this and are working on it.

Richard

Elena Cavia Palacios

Hi Richard,

I can active Policy Modeling tab but rules aren't active.

Thanks and regards

Richard Napier

Hi @Elena Cavia Palacios

make sure :

1. Oracle Policy Modeling is open, with the correct project loaded
2. make sure the Add On is loaded in Word (see my last image above)

Reach out if no success :)