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HFM System 9 - cannot register in Shared Services

615736
615736 Member Posts: 8
edited Oct 26, 2008 9:56AM in Financial Consolidation
I am receiving an error message "There was an error retrieving the User Management project list. Please verify that a project exists." when trying to create an app in HFM 9.3.1.0 - I cannot register HFM in Shared Services but believe service fix 9.3.1.0.1 remedies this. Can anyone confirm this or advise how we can get HFM registered? Problem is I can't find any link to the 9.3.1.0.1 patch. Thanks
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  • 623035
    623035 Member Posts: 7
    What is the error you receive when registering with Shared Services? Check the config tool log for details. In 9.3.1 the location of the config tool log has changed. $Hyperion_Home\logs\config\configtool.log.
  • 615736
    615736 Member Posts: 8
    Thanks - this is an extract from the configlog -
    (Feb 14, 2008 11:05:05 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:05 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Display name returned : Financial Management Configuration
    (Feb 14, 2008 11:05:05 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Exit HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:05 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:05 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Exit HFMBPMATask.getDisplayName()
    (Feb 14, 2008 11:05:10 AM), Install.product.install, com.hyperion.hfm.config.HFMHubRegister, dbg, In HFMHubRegister.
    (Feb 14, 2008 11:05:10 AM), Install.product.install, com.hyperion.hfm.config.HFMHubRegister, dbg, Product Name: HFM-9.3.1
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Display name returned : Financial Management Configuration
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Exit HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Display name returned : Financial Management Configuration
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Exit HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Entered HFMLaunchTask.execute()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Display name returned : Financial Management Configuration
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Exit HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Display name returned : Financial Management Configuration
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchTask, dbg, Exit HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Exit HFMBPMATask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Exit HFMBPMATask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Entered HFMBPMATask.execute()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Exit HFMBPMATask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Entered HFMLaunchTask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMATask, dbg, Exit HFMBPMATask.getDisplayName()
    (Feb 14, 2008 11:05:14 AM), Install.product.install, com.hyperion.hfm.config.HFMLaunchConfigPanel, dbg, Entered HFMConfigPanel.initPanel()
    (Feb 14, 2008 11:06:16 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAInstanceRegistration, dbg, Using HubRegistrationInfoPanel for Hss values
    (Feb 14, 2008 11:06:16 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAInstanceRegistration, dbg, Called get HFMPIHelper.getCMSClient with a map.
    (Feb 14, 2008 11:06:16 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAInstanceRegistration, dbg, Getting CSS instance
    (Feb 14, 2008 11:06:16 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAInstanceRegistration, dbg, Path to Config file:http://eprisedemovm:58080/interop/framework/getCSSConfigFile
    (Feb 14, 2008 11:06:16 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAInstanceRegistration, dbg, Creating CMS Client SDK
    (Feb 14, 2008 11:06:16 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAInstanceRegistration, dbg, ssoToken:nyv7P/M9W2sXpnbeHBSiaSo4Y7HGikazXxkut77UafG4CPgXrxFbNCXQdAlqmR8ciDMVkOaDEdWf
    sbs5tdpy09m8o5dy0JbWE6/lLk/4IgAgGT8LiRrg5lkIwRHtLmJ8wzII/HNW1ugPGmFnt12DgWiH
    jT+vfKT267ZO4U6+nhyjwN/sj0XMmEGdzFcs0GKH
    (Feb 14, 2008 11:06:16 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAInstanceRegistration, dbg, CMS Client SDK created: [email protected]
    (Feb 14, 2008 11:06:21 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, dbg, sPathToPIFile: C:\Hyperion\FinancialManagement\Install\Config\HFM.pi.xml
    (Feb 14, 2008 11:06:21 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, dbg, Using HubRegistrationInfoPanel for Hss values
    (Feb 14, 2008 11:06:21 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, dbg, Getting CSS instance
    (Feb 14, 2008 11:06:21 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, dbg, Path to Config file:http://eprisedemovm:58080/interop/framework/getCSSConfigFile
    (Feb 14, 2008 11:06:21 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, dbg, Creating CMS Client SDK
    (Feb 14, 2008 11:06:21 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, dbg, ssoToken:nyv7P/M9W2sXpnbeHBSiaSo4Y7HGikazXxkut77UafG4CPgXrxFbNCXQdAlqmR8ciDMVkOaDEdWf
    sbs5tdpy09m8o5dy0JbWE6/lLk/4IgAgGT8LiRrg5lkIwRHtLmJ8wzII/HNW1ugPGmFnt12DgWiH
    jT+vfKT267ZO4U6+nhyjwN/sj0XMmBWEqU6DucKT
    (Feb 14, 2008 11:06:21 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, dbg, CMS Client SDK created: [email protected]
    (Feb 14, 2008 11:06:21 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, dbg, A file already exists
    (Feb 14, 2008 11:06:29 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, err, HFMBPMAProcessRegistration: In Query Exit
    (Feb 14, 2008 11:06:30 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, err, Query Exit failed because:
    Please select at least one cluster or server.
    (Feb 14, 2008 11:06:32 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, err, HFMBPMAProcessRegistration: In Query Exit
    (Feb 14, 2008 11:06:37 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, err, HFMBPMAProcessRegistration: In Query Exit
    (Feb 14, 2008 11:06:37 AM), Install.product.install, com.hyperion.hfm.config.HFMBPMAProcessRegistration, err, HFMBPMAProcessRegistration: Existing Query Exit at last true.
  • 623035
    623035 Member Posts: 7
    Looks like it has already registered successfully once. To verify you can pull up this url: http://<server>:58080/interop/content/files/Products (if you used the default jvm port to deploy shared services). Use Shared Services admin id to log in when prompted. See if there is an HFM-9.3.1 product. Click the HFM-9.3.1 link. You should see HFM.product, HFM.metadata.xml and HFM.pi.xml links. You should also see HFM.pi.xml and HFM.metadata.xml in the directory $HFM_HOME\Install\config\ on your HFM server if the registration was successful.

    If that verifies, log into shared services and make sure there is a project for HFM. If not, create one, then try to create your HFM application mapping it to the HFM project in shared services.
  • 615736
    615736 Member Posts: 8
    Thanks - can see all these files in both interop and the config directory. However, when I log into shared services to create a project, HFM is not showing as either an unassigned or available application. Appreciate any ideas you may have.
  • 623035
    623035 Member Posts: 7
    You can manually create a project in Shared Services. Name it something like HFM-931. Then try to create your application, selecting HFM-931 as the project.
  • 615736
    615736 Member Posts: 8
    Have created a project in Shared Services but don't even get to selecting a project in HFM - it hangs when I select "Create Application". The event log shows:
    Hanging application HFM.exe, version 9.3.1.1502, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
  • 623035
    623035 Member Posts: 7
    Are you using the HFM Windows desktop client, or are you creating the application using consolidation administration in workspace? Do you get a different result trying the other method?
  • 615736
    615736 Member Posts: 8
    We've tried under both the desktop and workspace with no result in either. Still can't see HFM as an app in shared services (therefore can't create a project) and trying to launch anything in HFM just causes a "hang". Thanks.
  • 626392
    626392 Member Posts: 2
    Hi, have you found the patch 9.3.1.0.1? I cannot find; I need this patch too. Can you direct me to where I can find this patch?

    Thanks
  • 626392
    626392 Member Posts: 2
    Hi, have you found the patch 9.3.1.0.1? I cannot find; I need this patch too. Can you direct me to where I can find this patch?

    Thanks
This discussion has been closed.