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communication error with server. callback failed for data entry page

Dattatray
Dattatray Member Posts: 538 Silver Badge
edited Jun 19, 2013 3:54AM in Planning and Budgeting
hello,

we have recently applied maintenance release EPM 111.2.1 on epm 11.1.2.0.
we have following architecture,

database server: sql server 2005
foundation server (OS = windows server 2008) : HSS, EPMA, Calc manager, EAS, EIS, provider server, Planning
essbase server (OS = windows server 2008) : essbase

after applying maintenance release EPM 11.1.2.1, we have apply following patches for IE 9 compactibility i.e EPM 11.1.2.1.600 patches

1. Patch 14119724 (Workspace)
2. Patch 14142678 (Shared services)
3. Patch 14224664 (EPMA)
4. Patch 14464109 (Planning)

after applying above patches, all users are getting error while opening planning web form through workspace from all client machine.

"*communication error with server. callback failed for data entry page"*

image


when we rollback only planning patch 14464109, issue of "communication error with server. callback failed for data entry page " get solved for all users but failed for only one user i.e "user xyz"

user xyz have OS = windows 7 & IE 8
user xyz can take RDP of foundation server can open any planning form successfully but get failed when doing from base machine.

i have following question :
1. why do we get error of "communication error with server. callback failed for data entry page" after applying patches for IE9

2. after rollback all patches or only planning patch, why user xyz still getting error but not all other users


thanks in advance

Edited by: 922755 on Jun 7, 2013 4:08 PM
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Best Answer

  • JohnGoodwin
    JohnGoodwin Member Posts: 30,471 Blue Diamond
    edited Jun 7, 2013 7:08AM Answer ✓
    It might be worth having a read of the following Oracle Support doc - "Error: "Communication error with server. Callback failed for data entry page" when opening a Planning Web Form with member of Text Type [ID 1392689.1]"

    Then again if it is that issue it should be resolved in .600

    Cheers

    John
    http://john-goodwin.blogspot.com/

Answers

  • JohnGoodwin
    JohnGoodwin Member Posts: 30,471 Blue Diamond
    edited Jun 7, 2013 7:08AM Answer ✓
    It might be worth having a read of the following Oracle Support doc - "Error: "Communication error with server. Callback failed for data entry page" when opening a Planning Web Form with member of Text Type [ID 1392689.1]"

    Then again if it is that issue it should be resolved in .600

    Cheers

    John
    http://john-goodwin.blogspot.com/
  • Dattatray
    Dattatray Member Posts: 538 Silver Badge
    hello John,

    thanks for the reply.


    what i am trying to say is that when we applied maintenance release EPM 11.1.2.1 , we did not faced any error related to essbase or opening planning form in workspace.

    But after applying patches for IE9 compatibility which also include Patch 14464109 (Planning ) i.e EPM 11.1.2.1.600
    we should not faced this error as it is already fixed in Patch 14464109 (Planning). Then what would be reason that we are facing this error after applying above planning patch.

    when i rollback only planning patch 14464109 , issue got solved for all users but only one user xyz.

    so did i missed something or should we apply patch Patch:13588588 then apply patches for IE9 compatibility.

    i have read following doc, where they have given few approaches related to HSP_TEXT_CELL_VALUE
    "https://forums.oracle.com/forums/thread.jspa?threadID=2354901"


    thanks in advance
  • JohnGoodwin
    JohnGoodwin Member Posts: 30,471 Blue Diamond
    If the .600 patch has been applied correct then in theory the issue should be resolved, the reason why some users still get the errors and some not may be down to them not clearing out the browser caches.

    Cheers

    John
    http://john-goodwin.blogspot.com/
  • Dattatray
    Dattatray Member Posts: 538 Silver Badge
    actually we had cleared cache from web browser IE8 from userxyz base machine (OS = windows7 ) after applying patches for IE9 compatibility even after rollback all patches for IE9 compatibility.

    even userXYZ rebooted her machine, but still facing issue on her base machine.
    it is not issue with the user id as that userXYZ can open planning web form by log in to foundation server through RDP of foundation server with her user id.
  • Were you able to resolve this issue? I am getting the same error after installing patch 14464109 for planning. Please let me know asap what your results were.

  • Dattatray
    Dattatray Member Posts: 538 Silver Badge
    edited Jun 20, 2013 11:01AM

    hi,

    can you tell how many patches had been applied before applying this patch 14464109 for planning. there is pre-requisite patches (EAS patch) that need to be applied before this patch.

    thanks.

    DM

This discussion has been closed.