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Issue: Java Cloud redeploy job stuck for days - no start/stop/add/delete available
Hi,
I redeployed a version of my application (around the 40th redeploy over the past week) and the job became stuck last Friday and is still running 3 days later (I could not post to the forum for support as it was read-only over the weekend) - as I am still in my trial before going paid I did not have a support number to reset my cloud instance. My concern is that this was occurring last Feb before a software upgrade and we just had another one last Friday.
If I try to start/stop/redeploy or add an application I get the following error
see screen capture
"Information
The operation cannot be invoked because the service is running Java Cloud Service Job 170371. Wait for the job to complete, then re-run the operation."
I would like to request an option on the control panel where we can delete stuck jobs - as the job in question is blocking any further operations on my clould instance - and since the application is not running - my service is rendered unusable.
This has happened in the recent past - see
https://forums.oracle.com/thread/2538152
https://forums.oracle.com/thread/2501942?tstart=30
thank you
/michael
20130610:1640EDT Oracle Support is looking into the issue
Answers
-
Hi,
Issue is been followed up through an SR.
Regards,
Santhosh
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Santhosh,
Hi, understand and thank you very much for the reset. However, I would like a cause for the 1 week stuck deployment process. Before I commit to $5800/year for the service I need to know how this happened and how to fix it automatically in the future. Ideally it would be good if the PaaS weblogic instance ran a watchdog process that automatically shutdown stuck jobs after 10 min - as they normally take under 10 seconds. Or, could you add functionality to the deployment web tool that would allow myself the option of killing the process as I lost a week of my 30 day review.
thank you
/michael
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Correction - $533/month or $6400 per year $CAN - I am all in.
production database and java instance now running.
Unique to Oracle - I had a lot of help from 2 engineers from California over the last week.
obrienlabs.org
obrienlabs.com