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Workflow Reject is not working in UCM
Hi
We are using oracle UCM 11.8 on RHEL 6.9.We are using workflows of approve or reject content. We are facing issues while rejecting the content.
Below is the error which we are getting in server logs.
intradoc.common.ServiceException: !csWfContributorMailError!csUnableToExecMethod,prepareMailForStepUsers
at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2176)
at intradoc.server.Service.buildServiceException(Service.java:2402)
at intradoc.server.Service.createServiceExceptionEx(Service.java:2396)
at intradoc.server.Service.createServiceException(Service.java:2391)
at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:102)
at intradoc.server.workflow.WorkflowHandler.executeAction(WorkflowHandler.java:131)
at intradoc.server.Service.doCodeEx(Service.java:620)
at intradoc.server.Service.doCode(Service.java:592)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1693)
at intradoc.server.Service.doAction(Service.java:564)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1483)
at intradoc.server.Service.doActions(Service.java:559)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1415)
at intradoc.server.Service.executeActions(Service.java:545)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:751)
at intradoc.server.Service.doRequest(Service.java:1974)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:486)
at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1355)
at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1732)
at intradoc.idcwls.IdcIntegrateWrapper.processFilterEvent(IdcIntegrateWrapper.java:223)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:87)
at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:305)
at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperUtils.java:278)
at idcservlet.ServletUtils.executeContentServerIntegrateMethodOnConfig(ServletUtils.java:1680)
at idcservlet.IdcFilter.doFilter(IdcFilter.java:457)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:163)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused By: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:514)
at intradoc.server.workflow.WorkflowHandler.prepareMailForStepUsers(WorkflowHandler.java:862)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
at intradoc.server.workflow.WorkflowHandler.executeAction(WorkflowHandler.java:131)
at intradoc.server.Service.doCodeEx(Service.java:620)
at intradoc.server.Service.doCode(Service.java:592)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1693)
at intradoc.server.Service.doAction(Service.java:564)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1483)
at intradoc.server.Service.doActions(Service.java:559)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1415)
at intradoc.server.Service.executeActions(Service.java:545)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:751)
at intradoc.server.Service.doRequest(Service.java:1974)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:486)
at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1355)
at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1732)
at intradoc.idcwls.IdcIntegrateWrapper.processFilterEvent(IdcIntegrateWrapper.java:223)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:87)
at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:305)
at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperUtils.java:278)
at idcservlet.ServletUtils.executeContentServerIntegrateMethodOnConfig(ServletUtils.java:1680)
at idcservlet.IdcFilter.doFilter(IdcFilter.java:457)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:163)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Any suggestions to fix it..
Thanks
Ashish
Answers
-
This is known issue.Please apply the latest patch to fix that:
Bug 26636302 - CRITERIA WORKFLOW REJECTION CAUSES NPE
-
Hi Rajeev
Thanks for update.
I have one query . We have installed UCM 11.8 in one of old test servers in year 2013. There it is working fine.
Now for the new test server we have downloaded the UCM 11.8 from oracle site and installed it in new server. Does the ucm 11.8 installed in 2013 has any difference with ucm 11.8 downloaded and installed on dec 2017. Is there any core code changes in the same version of product over the this period of time ?
It can help us to analyse before applying the patch suggested by you.
Thanks
Ashish -
Can you provide the patch level from WCC from both the server.
-
Do you have any exit conditions set up for this workflow? Is there any custom idoc script being used?
-
We use the custom IDoc script. I have disabled the custom component to check weather issues is due to custom component. After disabling the custom component we still got the same error.
-
How can i check the patch level on serevr.
-
We use the custom IDoc script.
Create a new WF where there are no exit / entry conditions and for that test to see if reject operation show this NPE .