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Connections and Dashboard not visible in newly installed OPA Hub migrated from an existing env.
We have migrated the existing OPA hub by migrating the entire database in a new environment. We are able to access the OPA Hub but the connections and dashboard section is not accessible.
What are the steps to be taken once we migrate the database and do we need to configure anything else to make it exact replica of previous environment. If we need to debug ,what are the files do we need to check?
Answers
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Hi Sourabh
Nice to see you again :)
Could you take a look at the browser console please, and let us know if there are any
1) Errors in the JS Console
2) 404 or other 400 / 500 Class errors in the Network tab if you clear the results and reload the page?
3) Any of the XHR data calls not doing what they should
Here is a link that you probably do not need but I want to document what I mean : https://www.screencast.com/t/03kHeyfmm6vZ
If this is an onpremise hub, check this parameter https://documentation.custhelp.com/euf/assets/devdocs/cloud21a/IntelligentAdvisor/en/Content/Guides/System_Administrator_Guide/Command_line_tools/Hub_config_properties.htm?Highlight=use_local_jet_files in case it is causing issues
Hope this helps
Richard
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Hi Richard,
I hope you are fine and in the best of your health 😀
I have checked for the error in the Console. It is giving me "500 (Internal Server Error)" and with respect to XHR ,under connections I am getting below error
{"type":"HTTP://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.5.1","title":"Internal Server Error","detail":"DataService encryption does not match the expected key","internal-code":""}
With respect to Parameter, I have asked admin to check the value of it and i will update accordingly over here.
Thanks
Sourabh
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Hi Sourabh
Thanks for the information. I'm doing good and I hope you and your family are too. I don't think the parameter I mentioned is the issue now that you have shared the 500 error with us.
The error that you mention is perhaps to do with the encryption key used during deployment. That certainly will affect any sensitive stuff like Connection passwords and so on which probably could result in issues like the one you are describing.
Maybe the update was applied but not all 4 recommended steps were done? (See https://documentation.custhelp.com/euf/assets/devdocs/cloud21a/IntelligentAdvisor/en/Content/Guides/System_Administrator_Guide/Private_cloud/Upgrade_private_cloud.htm especially the last step, redeploy the Intelligent Advisor Web Applications) . There is even more detail here https://documentation.custhelp.com/euf/assets/devdocs/cloud21a/IntelligentAdvisor/en/Content/Guides/System_Administrator_Guide/Private_cloud/Redeploy_Hub_web_applications.htm
This would seem the most likely reason, although I am only making a suggestion, and others may have other ideas.
Richard
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Hi Richard,
I went through the document but it is for the upgradation from one version to another. Ours case is a bit different.
We have installed a new OPA hub of the same version on a different environment and migrated Database from old environment to the newer one.
Our Users, Password, Projects and Repository is working fine and they have been migrated well enough, we are only getting issue with the Dashboard and Connections.
Regards,
Sourabh
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Just to complete this discussion, I suggested using the REST API to extract the necessary objects (users, connections, etc) from the source hub and create them in the new hub as a way of using existing out-of-the-box tooling and programming interfaces, and which allow for a degree of automation and reusability.
Other customers I work with have developed their own management and deployment tools in various languages leveraging these APIs.
There are some simple ideas here https://intelligent-advisor.com/main/opa-rest-api-deploy-august-2017/ and https://intelligent-advisor.com/main/deployment-rest-api-uploading-zip-files/ relating to the download and upload of Zip Files, and a video to get started with authorization here https://www.youtube.com/watch?v=4TtfKUUwg7A
Hope all this helps
Richard
