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L1,L2,L3 SUPPORT?

977020
977020 Member Posts: 11
edited Nov 29, 2012 1:30PM in General Database Discussions
Briefly explain L1,L2,L3 supports of Oracle DAB responsibilities

Answers

  • damorgan
    damorgan Member Posts: 14,464 Bronze Crown
    I have no idea what you are asking about. Either fully explain your question or provide a link to the Oracle docs that discuss it.
  • Srini Chavali-Oracle
    Srini Chavali-Oracle Member Posts: 29,596 Blue Diamond
    http://en.wikipedia.org/wiki/Technical_support#Multi-tiered_technical_support

    1060276

    Srini
  • Girish Sharma
    Girish Sharma Member Posts: 4,980 Bronze Crown
    L1=Junior/fresher dba, having 1-2 year exp.
    L2=Intermediate dba, having 2+ to 4 year exp.
    L3=Advanced/Expert dba, having 4+ to 6 year exp..

    But, this is not an official term, nor it is somewhere documented in any IT policy, rather may be in your region opposite saying/direction exists.

    Regards
    Girish Sharma
  • Niket Kumar
    Niket Kumar Member Posts: 721 Bronze Badge
    edited Nov 29, 2012 12:37PM
    As far as I have seen....

    L1: monitoring databases and handle very basic tasks in database.
    L2: maintaing database and do more advance administrative tasks and solve the problem raised by L1 people or problems not able to solve by L1
    L3:when there is very critical work then they plan the work so that it work will be done carefully or they came into play in disaster recovery scenarios and also plan architecture of database according to requirement.

    L1:people are basically do night shifts ;-)

    just a practical tone :-)
  • EdStevens
    EdStevens Member Posts: 28,453 Gold Crown
    974017 wrote:
    Briefly explain L1,L2,L3 supports of Oracle DAB responsibilities
    ============================================================================
    "When I use a word," Humpty Dumpty said in rather a scornful tone, "it means just what I choose it to mean -- neither more nor less."
    (Lewis Carroll - Through the Looking Glass)

    And so it is with job titles.

    Even though we work in a technical industry, not every term you see has a universal, fixed, immutable, technical meaning.
    Job titles mean only and exactly what the organization using them intends for them to mean.

    My first two jobs in IT were in shops that had exactly the same set of job titles for Programmers --
    - Programmer/Analyst I
    - Programmer/Analyst II
    - Programmer/Analyst III

    In the first shop, the Programmer/Analyst I was the most junior of the three.
    In the second shop, - Programmer/Analyst I was the most senior of the three.

    ============================================================================
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