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orantns10.dll was not found


we are using Ginesys ERP in Front end and Backend Oracle.

i could not run SQL Plus due to orantns10.dll was not found;

what should i do for the same;

second when i go for computer management>services, there are not running "OracleDBConsoleGinesys", it shows;

Windows could not start the OracleDBConsoleGinesys on Local Computer.for more information, review the System Event Log. if this is a non-Microsoft service vendor, and refer to service-specific error code 1.

what should i do for this, kindly suggest;

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