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how to get answers from forum

anand_gp
anand_gp Member Posts: 751 Bronze Badge
edited Dec 1, 2013 4:52AM in APEX Discussions

Hi,

Just wondering, how to get answer from forum.  Some time, for simple question, I don't see anybody replying. 

Is there any other platform we get define answer or is there any support who can connect to our system suggest resolution?

Thanks,

-Anand

anand_gpranit BScott Wesleyfac586Huzaifa_Apex3121098-W.User_KIE8O

Best Answer

  • fac586
    fac586 Senior Technical Architect Member Posts: 20,345 Red Diamond
    edited Nov 30, 2013 4:10AM Accepted Answer
    anand_gp wrote:
    
    Just wondering, how to get answer from forum.  Some time, for simple question, I don't see anybody replying.
    
    
    

    If it's really a simple question, then most people probably think the poster can get the answer from the documentation, or by searching the forum for previous answers.


    However, most of the time, it's not that the question actually is simple. It's usually a question that is being asked simplistically, making it nearly impossible to answer (or often even understand). To get an effective response to a question, it needs to be the right question, asked in the right way.


    Describe the the problem/requirement (not the attempted solutions) in detail:


    Include as much relevant information with the question as possible, starting with:


    • APEX version
    • DB version, edition and host OS
    • Web server architecture (EPG, OHS or APEX listener), server platform, and host OS
    • Browser(s)/version(s) used
    • UI/Theme
    • Templates
    • Region type (making particular distinction as to whether a "report" is a standard report, an interactive report, or in fact an "updateable report" (i.e. a tabular form)


    With APEX we're also fortunate to have a great resource in apex.oracle.com where we can reproduce and share problems. Reproducing things there is the best way to troubleshoot most issues, especially those relating to layout and visual formatting. To get a detailed answer then it's appropriate for the questioner to take on a significant part of the effort by reproducing the problem on apex.oracle.com before asking for assistance with specific issues, which can then be seen at first hand in a real APEX environment.

    anand_gpranit BScott WesleyHuzaifa_Apex

Answers

  • fac586
    fac586 Senior Technical Architect Member Posts: 20,345 Red Diamond
    edited Nov 30, 2013 4:10AM Accepted Answer
    anand_gp wrote:
    
    Just wondering, how to get answer from forum.  Some time, for simple question, I don't see anybody replying.
    
    
    

    If it's really a simple question, then most people probably think the poster can get the answer from the documentation, or by searching the forum for previous answers.


    However, most of the time, it's not that the question actually is simple. It's usually a question that is being asked simplistically, making it nearly impossible to answer (or often even understand). To get an effective response to a question, it needs to be the right question, asked in the right way.


    Describe the the problem/requirement (not the attempted solutions) in detail:


    Include as much relevant information with the question as possible, starting with:


    • APEX version
    • DB version, edition and host OS
    • Web server architecture (EPG, OHS or APEX listener), server platform, and host OS
    • Browser(s)/version(s) used
    • UI/Theme
    • Templates
    • Region type (making particular distinction as to whether a "report" is a standard report, an interactive report, or in fact an "updateable report" (i.e. a tabular form)


    With APEX we're also fortunate to have a great resource in apex.oracle.com where we can reproduce and share problems. Reproducing things there is the best way to troubleshoot most issues, especially those relating to layout and visual formatting. To get a detailed answer then it's appropriate for the questioner to take on a significant part of the effort by reproducing the problem on apex.oracle.com before asking for assistance with specific issues, which can then be seen at first hand in a real APEX environment.

    anand_gpranit BScott WesleyHuzaifa_Apex
  • anand_gp
    anand_gp Member Posts: 751 Bronze Badge

    Thanks Jariola and Fac586.  Appreciate your response.

    Regards,

    -Anand

This discussion has been closed.