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Issue at the customer end - gateway timeout error

User_19BPUNov 25 2016 — edited Dec 20 2016

Hi,

We are getting an "gateway timeout error" for one customer when we tries to place an order from his local machine, this is happening for only one customer. Hence , it looks like there is some problem at the customer end, what are the parameters which can contribute to this issue from the customer end like n/w connectivity, etc? which we need to verify?

As Gateway timeout Error happens when "one server did not receive a timely response from another server that it was accessing while attempting to load the web page "?

Please clarify.

Thanks

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Locked on Jan 17 2017
Added on Nov 25 2016
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