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Running a web functional script opens browser and fails to continue to next step

1978975Jul 30 2019

this happens intermittently (almost every other time)

I run a script. The browser opens. Nothing happens. The script doesn't move on to the next step and fails.

If I run the script again, it works fine. (this is all IE browser version 11). This behavior happens on and off.

When I run the Openscript Diagnostic Tool I get this message "webdom browser helper installation failed cannot enable IE toolbar"

I tried the below but it did not help.

2. Deinstall OATS browser helper using UninstallBrowserHelpers.bat then reinstalling by executing the Diagnostic Tool from the help menu

3. Deinstall OATS browser helper using UninstallBrowserHelpers.bat then reinstalling by using the Install script.

I have openscript Version: 13.3.0.1 Build 262

Anyone can provide insight to this?

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Added on Jul 30 2019
#qa-testing
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