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Image on success message is missing after upgrade to 19.1

njb Member Posts: 17 Blue Ribbon
edited Nov 8, 2019 3:32AM in APEX Discussions


We are upgrading APEX from 5.1.2 to 19.1.  After verifying and refreshing the Universal Theme, the image on all the success messages has disappeared.  The success message should have a check mark, instead it has a box/square.  This issue is in Chrome and IE.  It should look something like this....


Instead it looks like this.....


Thank you so much for your help!


Scott Wesley


  • Scott Wesley
    Scott Wesley Member Posts: 6,186 Gold Crown
    edited Nov 6, 2019 9:20PM

    I would check the font library set in the Theme defintion. Is it Font APEX?

    Is there a custom prefix class?

  • njb
    njb Member Posts: 17 Blue Ribbon
    edited Nov 7, 2019 9:05AM

    Hi, Scott, thank you for your reply.

    It is Font APEX and there is no custom prefix class.


    Any other ideas?

  • Natalie G
    Natalie G Member Posts: 225 Blue Ribbon
    edited Nov 7, 2019 1:53PM

    The check mark and the close button ("\e007" , "\e0a2" ) use the same font. If you see one you should see the other unless the `content:` is changed, some other (custom) font has been substituted by the browser, or some other rule (a custom theme rule?) is matching the check mark. Right-click `Inspect` them, confirm that the check mark has the right `content:` and the the `Rendered Fonts` (in `Computed` styles) is really `apex-5-icon-font`.

  • Sven W.
    Sven W. Member Posts: 10,534 Gold Crown
    edited Nov 8, 2019 3:32AM

    Did you correctly update the images folder and also set the new folder path?

    Also check the file prefix entry on your Theme.

    For 19.1 it should be something like ../theme_42/1.2

    Scott Wesley