Oracle 19c installer froze/hangs -- datalog snippet attached -- can attach more

User_8PVIG

I've been trying to install Oracle 19c for a day now. Whenever I attempt to run the setup.exe file, after having extracted the original zip folder download, the setup.exe file does not finish executing and the installer freezes as shown in my attached snippet shown below.

When I hover over the installer, the mouse changes to the windows 'loading' circular icon, and no options are able to be clicked exit the exit button which brings about the datalogs.

The path for the db set up is 'C:\db_home'. When I run the setup.exe, I run it as an administrator. And yes, I am in an administrator account.

From the datalogs the only snippet that really sticks out to me is;

INFO: [Feb 27, 2021 5:03:27 AM] Checking whether the IP address of the localhost could be determined...

INFO: [Feb 27, 2021 5:22:24 AM] Pause Oracle Database 19c Installer

INFO: [Feb 27, 2021 5:22:27 AM] Resume Oracle Database 19c Installer

INFO: [Feb 27, 2021 5:22:27 AM] Adding ExitStatus USER_CANCELLED_INSTALL to the exit status set

INFO: [Feb 27, 2021 5:22:27 AM] Finding the most appropriate exit status for the current application

INFO: [Feb 27, 2021 5:22:27 AM] The inventory does not exist, but the location of the inventory is known: C:\Program Files\Oracle\Inventory

INFO: [Feb 27, 2021 5:22:27 AM] Finding the most appropriate exit status for the current application

INFO: [Feb 27, 2021 5:22:27 AM] Exit Status is -4

Please help

JohnWatson2

The inventory does not exist, but the location of the inventory is known: C:\Program Files\Oracle\Inventory

Looks as though there have been Oracle products installed on the machine before, and then the inventory files were deleted. Possibly someone trying to remove an Oracle installation. If you delete the registry key hkey_local_machine\software\oracle and remove any mentions of Oracle directories in environment variables and search path, you should be able to run the installer again.

User_T6YN2

Has anyone found a solution to this problem? Ours are hanging in the exact same spot, according to the logs. Freshly imaged boxes with no other previous or old oracle stuff. Firewall is not blocking it. App control software is not blocking it. Really at a loss.

jxi

I just spent the whole Friday having the same issue. Today I found a solution. Not sure if this will work for you, but maybe just give a try.

The only thing I did today was that I started a Local Service called "Server" (it was not active, so firstly I activated it, then started). After this I was able to install the Ora 19.3 db on my laptop (Win10) without problem.

User_Q4RWJ

Thank you @jxi. this idea work for me on a Windows 10 Pro Desktop.

sajin sajeevan

uncomment the line containing the variable in the CVU configuration file. It's around line 20.

[[email protected]]$ vi $ORACLE_HOME/cv/admin/cvu_config..

#CV_ASSUME_DISTID=OEL5

F.Fontebasso

tks @jxi this solution worked for me too.

Windows 10 enterprise.

ILKER TAYSI

If you are seeing "Reading from the pipe" message in ...\Inventory\logs OUT files then, login Windows with an admin account and run the services called "Server" and "Workstation".

User_1Z5XZ

This didn't work for me, any other suggestion? Thanks

asahide

Hi @User_1Z5XZ ,

What is your OS and Oracle version?

In the meantime, I suggest deleting the registry and reinstalling.

Regards,

User_1Z5XZ

Win 10 Oracle 19c 64bit, Dos window opens then next window sits, I let it sit now for 3 hours