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Popup LOV on Interactive Grid Unformatted

David of Earth
David of Earth Member Posts: 23 Blue Ribbon

I have a popup lov that works fine in our development instance but once I migrate to our test instance the popup is missing formatting and looks bad. Also, you can't tell when it's searching so it looks like it's not working. Does anyone know why this would happen. It looks fine in the development instance.

Normal


Top line chopped, search and close buttons don’t look like buttons, close is cut off. No spinner to show it’s searching


Comments

  • jariola
    jariola Member Posts: 10,207 Bronze Crown

    What is you APEX version? Are APEX version same in both instances? What is that compomponent? I don't recall that in latest APEX there is that kind popup windows.

    But it seems your other instance is missing some styles.

  • David of Earth
    David of Earth Member Posts: 23 Blue Ribbon

    Versions are the same in all instances 5.1.4.00.08. This is a Popup LOV on a column in an interactive grid. I agree that it may be missing styles but how can I check that? Keep in mind the TEST instance is run time only.

  • InoL
    InoL Member Posts: 8,924 Silver Crown

    ... but how can I check that?

    First, try another browse, not IE 😄

    Open your browser developer toolbar and reload the page. Are there any errors on missing css (or Javascript) files?

  • Sylvain Martel
    Sylvain Martel Member Posts: 650 Bronze Trophy

    Hello David,

    Indeed, having a TEST instance read-only will be hard to figure it out. You can install the builder if you need to to temporarily debug this issue. If you want to have read-only APEX, I would recommend to do it in UAT and PROD but leave TEST with an opportunity to troubleshoot if something like this happen.

    Also, while in the good news department, you might want to advise your organization to move away from Internet Explorer 11 very very soon. Microsoft is not supporting this product anymore and an APEX upgrade to 20.2 or later will not make you happy if you still use Internet Explorer...

    Good luck!

  • fac586
    fac586 Senior Technical Architect Member Posts: 19,538 Black Diamond

    I have a popup lov that works fine in our development instance but once I migrate to our test instance the popup is missing formatting and looks bad. Also, you can't tell when it's searching so it looks like it's not working. Does anyone know why this would happen. It looks fine in the development instance.

    This was reported a number of times before. It is caused by the Popup LOV template not switching Internet Explorer to standards mode rendering. What would seem to have to happen here is for your Internet Explorer configuration to have enabled Compatibility View for one instance but not the other. Is that possible? Does enabling or disabling it for both resolve the problem?

    There are other potential fixes but I think we need to fully understand why one environment is working and the other isn't first.

    It is also worth noting the following:

    • As stated above Internet Explorer is completely obsolete
    • Support for APEX 5.1 ends this year
    • Popup LOVs were redesigned from the ground up in APEX 19.2
    • The Popup LOV template was therefore deprecated in 19.2

    This system is therefore overdue for some upgrading...

    David of Earth
  • David of Earth
    David of Earth Member Posts: 23 Blue Ribbon

    The compatibility setting Fac586 mentioned was the issue. After removing our company url from this the popup works correctly. I am aware that IE is no longer supported but unfortunately it is still being used at our company. We use APEX in conjunction with EBS and I was told by the DBAs that EBS still needs to use IE. If this is true then Oracle should work to resolve this conflict in there applications.

  • Sylvain Martel
    Sylvain Martel Member Posts: 650 Bronze Trophy

    Hello David,

    I think your DBA is not telling you the whole story. EBS has been compatible with other browsers for years. What the DBA need to do is convert how Forms are "displayed" on the screen, from a Java Applet to Java Web Start. Java Applets are bringing security issues that Java Web Start reduces. That way you could use Firefox or Chrome instead of IE11.

    I have done it on our EBS Vision instance (R12.2.6) and it works really well. I also use a Mac so that's like a double trick!

    So please challenge your DBA on this and let me know if you need support to get away from Java Applets.

    Good luck!

  • David of Earth
    David of Earth Member Posts: 23 Blue Ribbon

    What about Microsoft Edge?

  • Sylvain Martel
    Sylvain Martel Member Posts: 650 Bronze Trophy

    Hello David,

    Yes, Microsoft Edge is supported since it is based on Chromium. Please refer to this MOS document for all the details (R12: Recommended Browsers for Oracle E-Business Suite (Doc ID 389422.1))

    Section 5: Edge for Windows Users


    5.1. Edge: Certification Matrixes


    Oracle E-Business Suite Releases 12.2 and 12.1 have two interfaces: a web-based (OA Framework/HTML) model for modules such as iProcurement and iStore, and Oracle Forms/Java based model for modules such as Oracle Financials.


    Summary

    Edge is certified for Oracle E-Business Suite customers running web-based (HTML / OA Framework) screens.

    Edge is certified for running Java content using Java Web Start (JWS). Refer to My Oracle Support Knowledge Document 2188898.1, Using Java Web Start with Oracle E-Business Suite.

    Edge does not support NPAPI, so is not certified for running Java content using the JRE Plug-in.

    Hope this helps!

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