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Bulk Data Load of Service Request Data in Oracle B2B Service Cloud (Fusion Cloud)

User_IVAA3
User_IVAA3 Member Posts: 1 Green Ribbon

We've a requirement from one of our customer in Oracle B2B Service cloud(Fusion Cloud or Engagement Cloud) They want to bulk load the Service Request data to the application through file upload. However we've a challenge that we cannot give Object Import/Data Import access to Service Agent/Service Representative because agent will get access to all other objects, which we don't want to do.

We explored other option to read the data load file through Groovy script and load the data, but we'll have problems with application timing out and data volume will be in thousands.

We would be happy if we can get any suggestions or any feasible solution option on this requirement.

Regards,

Kishor Bhargav

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