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Points for correct answer awarded twice

cormacocormaco Posts: 1,446 Gold Trophy

Hello there,

please check this thread:

I got awarded 100 Points for correct answer twice:

pastedImage_1.png

Jim-D

Best Answer

  • Jim Finch-OracleJim Finch-Oracle Moderator Posts: 524 Employee
    edited April 2020 Accepted Answer

    And sometimes it works and sometimes it doesn't, it depends on the part of the site you're on.

    It's a known bug and not something we can't fix at this time. If anyone really needs the points deducted, please contact me via dm and I'll do it by hand.

    Best,

    Jim

    System Admin

    Best,

    Jim Finch

    Community Experience Manager

    System Admin

Answers

  • BluShadowBluShadow Moderator Posts: 40,814 Red Diamond
    edited April 2020

    Did you actually get 200 points overall, or just 100 points.

    The problem with the "Reputation" tab in your profile is that it is like an audit trail, so if someone marks your answer correct, that is recorded on your reputation.  If they then unmark it as correct, the 100 points should be deducted, but that is NOT shown on your reputation, but then if they mark your answer (or another of yours on the same thread) as correct, you will then get the 100 points back and the reputation will show another audit to show you were awarded it.

    Ideally it would be good if the reputation trail just removed the entry from itself if the action was reversed.... but alas it doesn't.

  • cormacocormaco Posts: 1,446 Gold Trophy
    edited April 2020
    Did you actually get 200 points overall, or just 100 points.

    I'm pretty sure that my points went up by 200 yesterday and I had no other correct or helpful answers this day.

  • Andris Perkons-OracleAndris Perkons-Oracle Posts: 1,099 Employee
    edited April 2020

    I think the decuction part does not work. I've seen this once where I got a correct answer and then the OP later changed their mind and unmarked the answer. I still got to keep the points: Phantom points?

    Should be easy to reproduce.

    Andris

  • Timo HahnTimo Hahn Senior Principal Technical Consultant - Oracle ACE Director Moderator Posts: 36,618 Red Diamond
    edited April 2020

    In this case, it's something for @Jim Finch-Oracle to look into.

    Timo


    cormaco
  • Jim Finch-OracleJim Finch-Oracle Moderator Posts: 524 Employee
    edited April 2020 Accepted Answer

    And sometimes it works and sometimes it doesn't, it depends on the part of the site you're on.

    It's a known bug and not something we can't fix at this time. If anyone really needs the points deducted, please contact me via dm and I'll do it by hand.

    Best,

    Jim

    System Admin

    Best,

    Jim Finch

    Community Experience Manager

    System Admin

  • cormacocormaco Posts: 1,446 Gold Trophy
    edited April 2020

    Thanks for your offer Jim, but nevermind.

  • Jim Finch-OracleJim Finch-Oracle Moderator Posts: 524 Employee
    edited April 2020

    There has always been a way to add/remove points in the gamification system by hand.

    I've always said contact me if your point balance was off and I'll see what I can do.

    It is a difficult process in the gamification system and right now, we prefer to use the bug fix badges to handle adding points to accounts when the situation calls for it.

    We do not do this on a mass level (adding or subtracting 240 bajillion points to everyone) and the member must provide documentation of what the problem is.

    As far as removing points. If someone requests that we remove points from their own account due to an error (in this case, someone unmarks them helpful and the system didn't subtract the points), I can do that on a case by case basis should that user request it. The system is setup to handle that unusual request (it's that same difficult process); not that I'd think anyone would ever want us to do that... but we can comply if the need arises.

    Again, to make it clear, we would never act if someone requests adding or removing points from someone else's account just from a forum post.

    Best,

    Jim

    System Admin

    Best,

    Jim Finch

    Community Experience Manager

    System Admin

    Jim-D
  • Jim Finch-OracleJim Finch-Oracle Moderator Posts: 524 Employee
    edited April 2020

    As always, I may not agree with your points, I thank you for expressing them and continuing to chose to take part as a member of our community.

    While we are continuing with our audit of the gamification system and fixing bugs as we find them, we have no plans to remove functionality from the system.

    We will also continue to work with our members to find the best resolutions to problems arising from the current (admittedly buggy) gamification system.

    Best,

    Jim

    System Admin

    Best,

    Jim Finch

    Community Experience Manager

    System Admin

    Jim-D
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