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My Certification was cancelled on pearson VUE without any reason after waiting for long

My exam was canceled without any reason on pearson vue online proctored, I was told to wait while my exams start by an agent after completing all the login process. waited for so long, he asked I restarted which I did. I was not able to get back in as I was on the verification page for hours, was reading the oracle policy which shows on the first screen and suddenly exam got canceled.
I tried reaching out to them but without any response yet.
Can anyone from Oracle Certification Community help ?? Is there schedule cancellation due to COVID19 Pandemic? Please help, I need to give this certification . its already 2 days wasted.
Appointment Details
Order Number: 0053-8263-8468
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0
Answers
Did you have any Reply?
Please refer the below link and check the ways to contact the Pearson Vue based on your region.
https://home.pearsonvue.com/oracle
Hope the issue got resolved.
Regards,