My Certification was cancelled on pearson VUE without any reason after waiting for long

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My exam was canceled without any reason on pearson vue online proctored, I was told to wait while my exams start by an agent after completing all the login process. waited for so long, he asked I restarted which I did. I was not able to get back in as I was on the verification page for hours, was reading the oracle policy which shows on the first screen and suddenly exam got canceled.

I tried reaching out to them but without any response yet.

Can anyone from Oracle Certification Community help ?? Is there schedule cancellation due to COVID19 Pandemic? Please help, I need to give this certification . its already 2 days wasted.

Appointment Details

Order Number: ‎0053-8263-8468‎

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Exam: 1Z0-1072-F - Oracle Cloud Infrastructure 2019 Architect Associate - English (ENU) Candidate: Mr Oluwagbemiga JOSEPH Oracle Testing ID: ‎OC1981733‎ Registration ID: ‎373647038‎ Date: ‎Friday, April 24, 2020‎ Time: ‎12:15 AM Western African Time‎‎ Appointment Length: ‎105‎ Minutes‎

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Did you have any Reply?

Maruti Pratapa

Please refer the below link and check the ways to contact the Pearson Vue based on your region.

https://home.pearsonvue.com/oracle

Hope the issue got resolved.

Regards,