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Enterprise Manager 13.2 Cloud Control system generates numerous incidents: java.lang.NullPointerExce

An upgraded Enterprise Manager (EM) 13.2 Cloud Control system generates numerous incidents from the EM 13.2 Agents with this error message:

java.lang.NullPointerException:oracle.sysman.gcagent.state.StateMgr:1096

The incident readme.txt file has this typical error stack:

Context Values

--------------

TARGET_ID : has.has_myrac1

threadName : GC.Executor.113 (has:has_myrac1:CRSAlert11gR2_dup)

METRIC_NAME : clusterware_alerts

Because of the multitude of the incidents, the EM agent may also experience performance issues where tasks are being executed more slowly and a backlog may appear:

[email protected]:~$ emctl status agent scheduler -summary

Oracle Enterprise Manager Cloud Control 13c Release 2

Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.

---------------------------------------------------------------

Number of currently running scheduled items :: 24

Number of currently ready scheduled items :: 15

Number of scheduled items :: 482

Schedule Attempts Delay Percentage :: 6.452%

Issue is due to the following bug:

Bug 24956823 - java.lang.NullPointerException after upgrade from EM13.1 to EM13.2

The fix is included in the future release of EM and for 13.2 release it is included in the 13.2.1.0.170228EM-DB-BP Bundle Patch

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