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unable to open "my oracle support" documents. Getting "Permission problem."

Hi Oracle,

when i click on some of my oracle support links from list of google results, i get the message "Permission problem, You don't have permission to do that" message.

Kindly assist in this..


Thanks

Answers

  • L. Fernigrini
    L. Fernigrini Data Engineer Sr Consultant Member Posts: 4,091 Silver Crown

    Oracle Support site is restricted only for users with a valid support contract.


    Do you have a support contract with Oracle? If so, is your Oracle Account (the one you log in when asked to provide user/password) associated to the CSI (Customer Support Identifier) that belongs to that contract?


    If you have a valid support contract, you can probably find more help on the MOSC (My Oracle Support Community) instead of here (here meaning the "free", open to all public forum spaces). The link is the following one:

    https://community.oracle.com/mosc/