0 Replies Latest reply: Dec 8, 2009 2:00 PM by user101073 RSS

    EMOD - Contacts

    user101073
      I would like a little guidance - We are working with EMOD/Segmentation Wizard (SW) in CRM On Demand.

      We have imported several contacts and have found that most of them are hard bounce.

      Is it a good or bad practice to delete the bad address/hard bounce contacts?

      To use Segmenation Wizard we have to create dummy accounts in SOD to 'hold' contacts (they are really leads - but SW does not support Leads). This is causing duplicate contacts - again, several of which are hard bounce or bad address.

      Where can I read about best practices using SW/EMOD and Contacts in SOD... I have looked at the help and have not been successful finding the information I need.

      I am pretty sure I am doing something wrong - but haven't figured out the correct way.

      Thank you