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Seems essbase is not configured properly. All the tools configured with Shared services with reflect the same user id and password.
Means if you change password in shared services for admin, same with be used by all the tools.
its a longshot, but stop the Essbase service, then bring Essbase up in the foreground (from a command window, type Essbase) When it opens it should prompt for the Essbase password. Put in your password (which sounds like it is password). If you type help it will show you the available commands . One of which is Password. It allows you to reset the Essbase password. Try changing it here then in shared services and see if you can connect
thanks GlennS, I gave that a go but I got the same error when I restarted all the services.
I also tried to load Essbase in the foreground again to try and change the password, but as expected got the same error (unable to authenticate) because the password was different between Essbase and Shared Services.
any other ideas?
I have just been told by Oracle that this is a known bug in the System 188.8.131.52 release. It has been fixed in service release 184.108.40.206 so I will need to figure out when is the best time to do this. Thanks for your help.