Trying to start gcca and getting java version mis-match issues. I have a win xp v.2002 SP3 system, with IE7. On JAVA versions I have 1.5.0_15 (currently enabled) and 1.6.0_15. I understand I need 1.5.0_5 or 1.5.0_10 - but neither version is available on mydesktop. Where can I download either of those versions?
If you are able to remove those Java versions, CCA should ask you to download the appropriate version and automatically route you there. The decision for which JRE is needed is selected in the agent's console configuration within the CCA Administration interface.
Thanks everyone for there responses. I "think" I'm past this but am now getting unexpected exception java.lang.NullPointerException, and gcca SEEMS to be trying to download 6 still, but i'll file another post on that.