DBconsole Problem
Good Morning!
On 16 March 2010, the agent and dbconsole service on our production machine failed at 3:35 in the afternoon. The message in the log was:
dbconsole exited with retcode 55
DBconsole service will not re-start. Attempts to re-start the service and/or dbconsole result in:
NET HELPMSG 3521
or
NET HELPMSG 3547
(both or which are vague and not useful in resolving the problem).
Rebooting the server, rebuilding the dbconsole, and attempts to stop&reconfigure the dbconsole have all been unsuccessful.
While OEM is available, automated backups will not run and any functions that interact with the server (such as viewing the alert log) are not available.
Instructions from Oracle Support, via open SR, state that our TimeZone is incorrect and needs to me modified.
There are two problems/questions with this theory:
1) if our time changed (we are on the US East Coast) on 14 March 2010, why did the service not fail until more than 48 hours later??
2) since the dbconsole does not respond without the service running, how are we to change to TimeZone to verify if that is or is not the problem??
We are using Oracle 11g on Windows 2003 SP2. Both the database and our APEX applications are running without problems. RMAN does work manually, so backups have been made that way.
Any ideas/suggestion/etc. would be appreciated.
Thanks!